Olaoluwa Samagbeyi

About

Olaoluwa Samagbeyi is a dynamic professional with a proven track record in business development, operations management, and project coordination across diverse industries. As Head of Operations at Liveable, he achieved a remarkable 95% customer satisfaction rate and reduced maintenance turnaround time by 60%. At Etta Atlantic Memorial Hospital, Olaoluwa implemented targeted marketing strategies resulting in a 35% revenue increase. With a reputation for innovation and strategic thinking, Olaoluwa continues to make a positive impact and leave a lasting legacy in every organization he serves.

Experience

• Head of Operations · Liveable Ltd01-01-2023 – 12-01-2023

  Implement processes in facility management, achieving a 95th percentile in customer experience. Maintain a 48-hour turnaround time for maintenance issues. Advise and represent management in B2B partnerships and stakeholder interactions. Leading the revamp of the Intern Onboarding Process, reducing time to proficiency by 60%. Enhance Data Analytics with new dashboards for better data-driven decisions. Coordinate financial and operational elements for sister companies.

• Business Development Manager · Etta Atlantic Memorial Hospital and Diagnostic Center10-01-2020 – 12-01-2022

  Implement targeted marketing, boosting revenue by 35% over 2 years. Pioneer community engagement initiatives for enhanced local presence. Optimize accounting methodology and financial tools for efficiency. Manage B2B communications and cultivate strong corporate relationships. Lead the formulation of strategic proposals for capital injection, serve as the lead consultant for various growth initiatives, particularly in business analytics, to secure funds for acquiring MRI equipment. Manage bookkeeping and accounts, ensuring regulatory compliance.

• Inbound Sales Analyst and Product Manager · Harrybaker Training Institute Ltd09-01-2019 – 09-01-2020

  Successfully transition new and existing clients into loyal repeat customers. Enhance customer satisfaction by streamlining resolution times and implementing an efficient communication channel. Collaborate with the Sales and Marketing team, utilizing tracking and reporting tools for effective partnership. Serve as the customer's voice, providing valuable product insights and suggestions. Handle order processing, and inquiries, ensuring overall customer satisfaction. Generated leads, identified needs, and achieved 2x customer retention.

• Project Manager · Gladar Property Development Company10-01-2017 – 04-01-2019

  Develop project plans, set timelines, and prepare budgets. Provide regular updates on project progress to the Head of Projects and Managing Director. Collaborate across departments to ensure timely delivery of project objectives and mitigate resource distribution conflicts. Coordinate team resources, direct members, and assign roles. Manage communication with managers, stakeholders, and subcontractors. Execute Work Permit applications and travel itineraries for expatriates.

• Business Development Executive · Sufficient Skills and Career Consult Ltd11-01-2015 – 09-01-2017

  Identify and propose potential business deals by engaging potential customers. Collaborate with schools nationwide for international excursions and tours, enhancing student experiences. Handle diverse communication channels to reach out and respond to customer inquiries. Manage transaction details, ensuring accurate recording of payments and customer information. Efficiently manage high call and email volumes using dedicated software applications. Promote local and international workshop/training programs for school leaders and educators. Manage the delivery of training and development programs, adhering to budget constraints. Develop effective negotiating strategies, assess risks and potentials, and understand clients' needs and goals.

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