Oliver K.

About

I'm all about creating experiences that truly make an impact, whether it’s helping users engage more, get things done faster, or simply feel more satisfied. I thrive in collaborative environments, where I can mix solid design processes with creative thinking and real data to build intuitive solutions. With experience across healthcare, insurance, retail, and professional services, I focus on understanding user needs, eliminating pain points, and crafting designs that people genuinely want to use.

Experience

• Product Designer · Bosa Properties03-01-2025
• Senior UX Designer · The Home Depot11-01-2023 – 2025

  Led design for Salesforce Mobile experience, streamlining lead management and increasing usability ratings by 30%. Designed and optimized Salesforce solutions to enhance collaboration and streamline workflows. Established automated workflows reducing manual data entry by 24 hours per quarter. Standardized Salesforce mobile Design System in Figma, aligning with brand guidelines and improving UI consistency.

• UX Designer · Sun Life10-01-2022 – 11-01-2023

  Led design for contact center modernization, improving self-service call flows and reducing call traffic by 24%. Conducted qualitative and quantitative research, partnering with stakeholders to inform design decisions. Collaborated with technical teams to develop and test interfaces using Agile workflows.

• UX Designer · NeuraFlash06-01-2021 – 10-01-2022

  Led design for Salesforce product implementations, increasing user engagement by 74% and saving $1.5M annually through agent handling time reduction. Designed AI models for chatbots and voice assistants, enhancing conversational accuracy and user experience.

• UX Designer · Jumping Elephants09-01-2019 – 06-01-2021

  Developed and analyzed information architecture and web content strategies, creating wireframes and prototypes for user research and iterative design.

• UX Design Consultant · iCareBetter Inc.2019-10-01 – 2020-02-01

Education

• DePaul UniversityBachelor of Science - BS, User Experience Design
• INSEEC Grande EcoleBachelor of Business Administration - BBA, International Business Management
• Linköping UniversityBachelor of Business Administration - BBA

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