About
With a BA Hons in Marketing from Glasgow Caledonian University and an HND in Marketing from City of Glasgow College, I have built a robust career in customer success and operations. Currently, I serve as the Customer Success and Operations Manager at February, where I led a successful rebrand and optimized internal systems. Previously, I was the Director at Pepe Terry Limited, overseeing company operations and strategic planning. My experience also includes roles such as Head of Customer Success at SkiBro, Customer Success Manager for EMEA at TINT, and Senior Account Manager at The Drum. My career is marked by a strong focus on customer satisfaction, operational efficiency, and strategic growth.
Experience
- Customer Success and Operations Manager · February10-01-2022
In my short time at the business, I led a successful rebrand, set up multiple systems for efficiency, and managed internal operations. Additionally, I supported sales alongside our CEO and was primarily responsible for creating contracts, SOWs and all client management.
- Head of Customer Success · SkiBro10-01-2021 – 07-01-2022
As Head of Customer Success, likely responsibilities included leading the customer success team, developing customer success strategies, and ensuring customer satisfaction.
- Customer Success Manager - EMEA · TINT (tintup.com)07-01-2019 – 10-01-2021
As a Customer Success Manager for EMEA, likely responsibilities included managing customer relationships, ensuring customer satisfaction, and supporting the sales team in the EMEA region.
- Senior Account Manager · The Drum11-01-2018 – 07-01-2019
As a Senior Account Manager, likely responsibilities included managing key client accounts, developing account strategies, and ensuring client satisfaction.
Education
- Glasgow Caledonian UniversityBA hons Marketing, Marketing
- City of Glasgow CollegeHND, Marketing
- Holy Cross High School
Similar talent on Pangea
Debbie D.Customer Success Leader | Strategic Operations Expert
Chris D.Customer Success Leader | Customer Advocate | Cross-Functional Team Builder | Process Innovator
Oisin M.Fractional Head of Customer Success | Revenue Infrastructure ArchitectLondon, UK
Linda C.Customer Success & Product Operations | Product Owner & Brand StrategistCarthage, TunisiaHire Pepe through Pangea
Describe your project to the Pangea agent — see if Pepe is a fit, with transparent pricing and interviews booked straight onto your calendar. No contact details change hands until you hire.
See if Pepe is a fit