Rakiya Omaki

About

With over a decade of experience in HR and operations, I’m passionate about developing impactful projects and streamlined processes that enhance productivity and employee satisfaction. In my current role as an HR Business Partner at Quilombo UK, I lead HR project development and process improvement initiatives, creating structures that drive efficiency and support talent growth. As a Freelance HR Consultant with Essensia Solutions Ltd, I focus on designing HR policies that improve compliance and operational effectiveness. My work updating employee handbooks has contributed to a 30% boost in legal alignment, fostering smoother HR operations. I bring a strong track record of success from previous roles, including: - 𝐍𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐃𝐢𝐫𝐞𝐜𝐭𝐨𝐫𝐚𝐭𝐞 𝐨𝐟 𝐄𝐦𝐩𝐥𝐨𝐲𝐦𝐞𝐧𝐭: Boosted operational efficiency by 30%. - 𝐑𝐈𝐅 𝐁𝐮𝐢𝐥𝐝: Developed training programs that improved team proficiency by 25% and office efficiency by 70%. - 𝐑𝐈𝐅 𝐀𝐠𝐫𝐨: Managed a 30+ member team, exceeding KPIs by 20% and expanding our supplier base by 50%. - 𝐔𝐫𝐛𝐚𝐧𝐞𝐬𝐭 𝐔𝐊: Enhanced customer satisfaction by optimising response times for 50+ inquiries daily. I hold a Masters in International Business, a Masters in HR Management, and a Bachelors in Political Science, along with a Mental Health First Aider certification. Outside of work, I enjoy reading, crafting, hiking, and cooking. I welcome connections from those passionate about HR, operations, and organisational development.

Experience

• HR Business Partner (Team Lead) · Quilombo UK05-01-2024

  Led HR initiatives improving team efficiency by 20% within five months. Collaborated on program development, including employability and mentorship, driving growth and participant engagement.

• Human Resources Consultant · Essensia Solutions Ltd

  Designed and updated HR policies and employee handbooks, achieving a 30% improvement in legal alignment and operational efficiency. Provided tailored HR guidance to clients, ensuring compliance with employment regulations and fostering positive employee relations. Drove HR project management efforts, overseeing policy development and procedural updates that contribute to client success and streamlined HR functions.

• Customer Support Associate · urbanest UK09-01-2022 – 05-01-2025

  Served as a key point of contact, handling over 50 resident inquiries daily and ensuring prompt, effective solutions, resulting in a 25% improvement in satisfaction. Implemented feedback mechanisms that improved response times by 30% and enhanced resident experience across properties. Collaborated across multiple properties to ensure consistent support, leading to increased resident satisfaction and improved team cohesion.

• Operations Manager · RIF Agro Nigeria Limited12-01-2020 – 09-01-2022

  Managed a team of over 30 employees, optimising recruitment, onboarding, and employee relations processes, which led to surpassing performance targets by 20%. Spearheaded the development of a comprehensive employee database, expanding the talent pool by 50% and streamlining HR processes. Enhanced workforce management and team productivity through structured HR policies, contributing to a 30% boost in operational efficiency.

• Admin /HR Manager · RIF Agro Nigeria Limited12-01-2018 – 12-01-2020

  Developed and implemented training programs that boosted employee proficiency by 25%, contributing to a more skilled and responsive team. Introduced structural and compensation changes that improved office efficiency by 70% and increased employee retention by 20%. Championed the development of clear role and responsibility guidelines, which enhanced team cohesion and streamlined HR operations.

Education

• Ulster UniversityMaster's degree, International Business Management
• University of ChichesterMaster's degree, Human Resource Management
• University of AbujaB.Sc., Political Science
• Stratford College of Business ManagementPostgraduate Degree, Human Resources Management
• Nigerian Institute of Public RelationsDiploma, Public Relations
• Nigerian Institute of ManagementCertificate, Management

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