Rebeca Arredondo

About

With a robust background in business administration and management from The University of Texas at Arlington and Collin College, I have cultivated a diverse career across various industries. Currently, I am a Growth Marketer at Scrab.com, where I empower investors with personalized insights. Previously, I led the Settlement Operations at Mudflap, significantly enhancing merchant satisfaction by reducing resolution times. My tenure at Mudflap also included roles in customer support and fraud prevention. At Capital One, I advanced from a Loan Originations Agent to an Associate - Manager in Training, focusing on KYC processes and community engagement. My journey began as an Office Manager at Recycle to Conserve, where I honed my administrative skills and secured key business partnerships. Proficient in tools like Stripe and Zendesk, I am dedicated to optimizing processes and fostering customer satisfaction.

Experience

• Growth Marketer · Scrab.com02-01-2024

  Scrab helps you easily identify undervalued stocks, verify your investing strategies, and stay ahead with real-time market monitoring all tailored to what matters most to you. Gain access to personalized, actionable insights, empowering you to make informed decisions quickly and confidently.

• Settlement Ops Lead · Mudflap05-01-2021 – 11-01-2023

  At Mudflap, I spearheaded the creation of a specialized Settlement Operations Department to streamline merchant settlement requests akin to accounts payable-related issues. My efforts elevated the overall efficiency and effectiveness of Mudflap's accounts payable operations. Leveraging my leadership skills, I built and coached a proficient team, fostering a collaborative and remote work environment that significantly improved merchant satisfaction by reducing request resolution time from 2 weeks to 48 hours. My role involved strategic collaboration with cross-functional teams, partnering with Sales, Success, Product, and Engineering teams to establish a constructive feedback loop that enhanced both internal processes and external customer experiences. I am proficient in utilizing tools such as Stripe, Zendesk, Front, Hubspot, Aloware, and Jira. I actively work towards optimizing processes and automating workflows, contributing to the company's growth and customer satisfaction.

• Driver Customer Support · Mudflap05-01-2021 – 07-01-2022

  Joined as an early employee and served as a key phone, email and chat support figure for drivers, aiding them in effectively utilizing the Mudflap app. This consisted of guiding them on how to download the app on iPhones or Google phones, investigating issues that occurred at the truck stop, or troubleshooting if they encountered any issues. Being an early employee gave me the ability to support the customer support lead in training, process improvement, and escalating internal or driver-reported tech issues. I was also one of the founding members of the 'Fraud Squad,' where I took charge of identifying fraud patterns and implementing strategies to safeguard the platform from fraudulent activities.

• Customer Experience & Operations Expert · Capital One02-01-2014 – 01-01-2020

  Over the course of my tenure at Capital One, I've embraced roles that nurtured both my community engagement aptitude and my knack for enhancing business processes. Starting my journey as a Loan Originations Direct Call Center Agent, I quickly rose through the ranks, distinguishing myself as a dedicated professional adept at fostering customer satisfaction and driving innovative projects, as evidenced by my contribution to the launch of Auto Navigator. Transitioning to a Back Office Specialist, I became the team's go-to expert, focusing on improving internal processes and facilitating comprehensive training initiatives. As a principal coordinator and Team Lead, I shaped and implemented regulatory-compliant KYC processes, enhancing the company's adherence to industry standards and guidelines. My journey then led me to the role of an Associate - Manager in Training, where I played a critical part in anti-money laundering and KYC procedures, liaising with senior leadership to streamline business operations and mitigate risks. Parallelly, I served as a Café Ambassador in Chicago, marrying my tech acumen with community engagement by fostering collaborations with non-profits and promoting knowledge transfer initiatives within the tech community, especially among women. Equipped with many great opportunities and experiences at Capital One, I honed my skills in policy creation, cross-departmental collaboration, and customer service, ready to leverage this multifaceted background to excel in roles that stand at the intersection of technology and customer engagement.

• Office Manager · RECONSERVE INC08-01-2010 – 02-01-2014

  While at Recycle to Conserve, I was entrusted with various responsibilities that honed my administrative and organizational skills. I demonstrated a knack for successfully juggling numerous tasks, from meticulously managing crucial financial documents to managing a smooth new hire onboarding processes. Even as the Office Manager, I was able to successfully network an initiative that brought in Barcell, USA, as a significant customer, fostering business growth and profitability.

Education

• The University of Texas at ArlingtonBusiness Administration and Management, General
• Collin CollegeBachelor of Business Administration - BBA, Business Administration and Management, General

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