Richard John Beruega

About

I help business owners to save 80% of their time by handling and optimizing business processes and streamlining the business systems. In my 8 years of experience as a freelancer, I have a lot of skills to offer. These are my core services: ✅Virtual Assistant ✅E-commerce/business management ✅ Project Management ✅ Customer Service ✅Client Success Manager ✅Onboarding Specialist ✅Business Automation ✅Email Copywriting ✅Social media marketing/management ✅Team Management ✅Websites and sales funnel Optimization ✅Marketing Strategist ✅Creatives/Video editing You can check my CV, testimonials, and portfolios here: richardberuega.com

Experience

• MARKETING ASSISTANT/VA · JBW05-20-2019 – 11-08-2022

  Assisted in the management of the company's social media accounts and website, resulting in a 20% increase in website traffic and engagement. Consistently exceeded customer satisfaction targets by responding to customer inquiries via phone, email, and chat in a timely and professional manner. Successfully resolved customer complaints and issues, resulting in a 30% decrease in customer returns. Processed customer orders efficiently and handled returns or exchanges with a high level of accuracy, resulting in a 15% increase in customer retention. Provided accurate and helpful product or service information to customers. Updated customer information in the company's database accurately and efficiently, resulting in improved customer experience and support.

Education

• CAVITE STATE UNIVERSITYBachelor's Degree, COMPUTER SCIENCE

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