Rosalie L.

About

Hi, there! I am a creative and meticulous individual with a knack for empathetic interpersonal communication. Being creative is as innate to me as breathing. After creating content across all social media platforms for over a decade, I launched and began operating my own business producing user-generated content for small and major brands alike. I have had the pleasure of collaborating on campagins for brands such as Curology, Revlon, Apostrophe, CosRX, and Flawless Beauty.

Experience

• UGC Creator & Creative Agency Director · Cozy Rosie Creative Co.2024-04-01 –

  - Producing and editing video and photo content for social media campaigns (TikTok, Reels, YouTube.) - Collaborating with brands for content optimization and trend alignment. - Specialized in creative storytelling, e-communication, and social media content ROI.

• Data Entry Specialist (Contract Role Through ASAP Personnel Services) · Carewright Clinical Services2023-12-01 – 2024-04-01

  - Entered data accurately and efficiently into database systems. - Focused on intricate details to ensure all information was recorded correctly. - Managed time effectively to meet deadlines for data entry tasks. - Verified accuracy of information by cross-referencing data sources. - Proficient in utilizing Microsoft Office programs for data entry and analysis. - Maintained confidentiality of sensitive information at all times.

• Member Care Representative · Nationwide Pet2022-02-01 – 2023-11-01

  - Provided exceptional customer service by addressing inquiries and concerns with professionalism and efficiency. - Assisted customers with payment options and financial aid programs to ensure access to necessary services. - Demonstrated extensive knowledge of pet insurance policies and coverage options to assist customers in making informed decisions. - Assisted with ensuring claims could be processed accurately and efficiently to expedite reimbursement for covered services. - Conducted cross-department communication and follow-up. - Provided online web portal troubleshooting and navigation assistance.

• Veterinary Receptionist · Vickery Place Animal Hospital2021-07-01 – 2022-01-01

  - Maintained accurate and up-to-date medical records in compliance with regulations. - Adhered to strict hospital cleaning protocols to ensure a safe and sanitary environment. - Processed payments accurately and efficiently for services rendered. - Communicated effectively with clients to address questions, concerns, and provide updates. - Coordinated and scheduled appointments for patients with attention to detail and organization. - Focused on intricate details to ensure all information was recorded correctly. - Maintained confidentiality of sensitive information at all times.

• Veterinary Receptionist · VCA Animal Hospitals2018-10-01 – 2020-06-01

  - Managed check-in and check-out process for clients in a timely and efficient manner. - Communicated with clients in a professional and caring manner to address any questions or concerns. - Scheduled appointments for clients with attention to their preferences and availability. - Maintained accurate and up-to-date records of pets' medical history and treatments. - Verified insurance coverage for clients' pets to ensure smooth billing process. - Provided detailed instructions to clients on proper care and medications for their animals.

• Human Resources Associate (Interim) · Kay B. Sky Solutions, LLC2018-05-01 – 2018-09-01

  - Managed end-to-end recruitment processes to attract and select top talent for the organization. - Implemented performance management strategies to guide employees in achieving their professional goals. - Facilitated training and development programs to enhance the skills and knowledge of team members.

• Sales Appointment Coordinator · My Smart House, LLC2018-01-01 – 2018-05-01

  - Utilized CRM software to track customer interactions and improve overall communication and engagement. - Initiated cold calling efforts to prospect and secure new leads for the sales team. - Generated leads through targeted marketing campaigns and networking opportunities. - Scheduled appointments efficiently to maximize productivity and optimize sales potential. - Nurtured strong customer relations by providing exceptional service and addressing inquiries and concerns. - Followed up with customers to gather feedback, ensure satisfaction, and promote ongoing business relationships.

• Formal Wear Administrative Assistant · Men's Wearhouse2017-07-01 – 2018-01-01

  - Provided personalized styling advice to customers based on their preferences. - Performed garment alterations to ensure proper fit and customer satisfaction. - Managed inventory levels to ensure adequate stock of merchandise. - Conducted customer fittings to ensure clothing items met their expectations. - Scheduled and conducted consultations for individuals and larger parties. - Maintained professional telephone communication to address customer inquiries.

• Warehouse Laborer · Bee Imagine LLC2017-05-01 – 2017-06-01

  - Ensured strict adherence to safety regulations in all aspects of daily operations. - Executed efficient picking and packing of orders to meet tight deadlines. - Managed inventory effectively to prevent stockouts and overstock situations. - Coordinated shipping and receiving processes to facilitate timely delivery of goods.

Education

• Dallas CollegeAssociate of Science - AS, Clinical, Counseling and Applied Psychology

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