Rowena Mdubeki

About

With a diverse background in customer service, sales, and management, I have honed my skills across various industries. I began my career as a Customer Support Specialist at Groupon, where I managed retail and online shopping support. I then transitioned to OVO as an Inbound Sales/Retentions Agent, providing technical assistance and account management for gas and electric services. At Youi Insurance, I excelled as a Sales Advisor, customizing insurance quotes and enhancing customer follow-ups. Currently, I manage operations at Imiihla Home Services, focusing on domestic services and expanding into volunteering. As a freelancer, I specialize in audio transcription, data entry, and administrative support, known for my reliability and strong work ethic. I am pursuing a Higher Certificate in Logistics, Materials, and Supply Chain Management at Boston City Campus, set to complete in 2025, to further enhance my expertise in the field.

Experience

• Freelancer · Freelance06-01-2022

  Experienced freelancer with a solid two-year track record specializing in accurate audio transcription, efficient data entry, administration support. Known for reliability, confidence, and a trustworthy work ethic.

• Organization Manager · Imiihla Home Services03-01-2021

  We offer housing domestic services and help our client scout for nannies, domestic helpers etc. We have recently also started venturing into volunteering! Exciting times!

• Sales Advisor · Youi Insurance06-01-2022 – 11-01-2023

  Appointment setting/scheduling. Conducted inbound and outbound sales for insurance products. Customized quotes to align with clients' needs and budget constraints. Implemented proactive strategies for customer follow-ups and post-sign-up services.

• Inbound Sales/Retentions Agent · OVO09-01-2021 – 04-01-2022

  Provided support for gas and electric services through chat and phone channels. Managed account updates, meter recharges, and technical assistance.

• Customer Support Specialist · Groupon08-01-2019 – 09-01-2021

  Managed retail and online shopping support via email, chat, and occasional calls. Utilized Zendesk and Boldchat 360 for customer interactions. Handled order processes, cancellations, refunds, and account maintenance. Engaged in upselling initiatives to enhance sales and customer interactions.

Education

• Boston City CampusHigher certificate, Logistics, Materials, and Supply Chain Management

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