Christina Lawson

About

With a diverse educational background and extensive professional experience, I have cultivated a robust skill set in operations management, administration, and content creation. I hold a Diploma in Administrative Information Management from the Southern Alberta Institute of Technology and a Bachelor's degree in Psychology from The Open University. My career journey includes roles such as Operations Manager at Open Parachute, where I oversee curriculum development and streamline workflows, and a 12-year tenure as a Freelance Virtual Assistant and Writer, delivering high-quality results across various industries. I have also served as a Support Representative at Rev.com, providing technical support to a vast network of freelancers, and founded YA Love Magazine, an online platform promoting youth literacy. My role as Office Manager at AHC Ltd honed my skills in managing office operations and developing administrative processes. My passion for productivity and education drives my commitment to impactful work.

Experience

• Operations Manager · Open Parachute01-01-2022

  I oversee and project-manage all aspects of the curriculum development process throughout the production timeline to ensure smooth operations and optimal outcomes. Drawing on my project management experience, I optimize day-to-day activities and streamline workflows to enhance productivity whilst ensuring alignment with the organisational goal to create generational change for students around the world. My educational background in psychology drives my passion for helping Open Parachute deliver high-quality impactful SEL lessons.

• Freelance Virtual Assistant & Writer · Self-employed01-01-2010 – 02-01-2023

  I have over 12 years of experience being a freelance administrator & writer for customers across a wide range of industries. I am passionate about productivity systems and leveraging my extensive administrative skills to achieve high-quality results for my clients all around the globe. As a writer, I have experience in a wide variety of industries, topics and mediums. Including tech sales documentation, SEO-focused analytical book reviews, business process manuals, research-backed psychology articles, short fiction stories and so much more.

• Support Representative · Rev.com03-01-2018 – 01-01-2022

  As a CSR, I provided general & technical support for customers and freelancers as part of the Operations team. Tasks included administrative duties, answering emails and offering support on our live channels, order processing & management, technical troubleshooting, and a huge range of other general tasks to help 60,000 freelancers provide high-quality services to customers worldwide.

• Founder & Editor · YA Love Magazine03-01-2015 – 01-01-2020

  I created, designed, edited, and managed an online book platform encouraging young people to read more books. During my time running this platform, I focused on content creation to deliver informative and entertaining articles & reviews to our viewers. Utilizing social media marketing techniques, I grew our readership to around 5,000 unique visitors per month and managed partnerships and sponsorships. I also managed a small team of voluntary writers who submitted content for the platform each month.

• Office Manager · AHC Ltd06-01-2012 – 06-01-2018

  I managed all aspects of the office, including but not limited to customer inquiries, scheduling, and management of over 30 employees, developing administrative processes & procedures, social media marketing, and website design & management. Acting as a PA to the two Managing Directors, my role as Office Manager was to ensure that the office ran smoothly.

Education

• Southern Alberta Institute of Technology (SAIT)Diploma of Education, Administrative Information Management (AIM)
• The Open UniversityBachelor's degree, Psychology
• Kirklees CollegeBTEC Diploma, Media Production & Film Studies
• Rishworth School

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