Ryan Quadro

About

With a Bachelor's degree from UCLA, completed in 2003, this professional has built a robust career in customer experience and hospitality management. Currently serving as the Senior Director of Customer Experience at Prep Expert since 2019, they focus on enhancing customer satisfaction and service operations. Previously, they were the General Manager at USA Hostels Inc from 2014 to 2017, where they managed daily operations and staff. Their experience also includes a role as Cafe Manager at Bon Appétit Management Company, overseeing cafe operations and service standards. Earlier in their career, they were the Assistant General Manager at Tacolicious, supporting operational and customer service initiatives. Starting as a Bartender at Roy’s Restaurant, they honed their skills in customer service and team collaboration. This diverse background highlights their expertise in managing teams, improving customer experiences, and driving operational excellence.

Experience

• Senior Director of Customer Experience · Prep Expert01-01-2019

  As a Senior Director of Customer Experience, likely responsible for overseeing customer service operations, improving customer satisfaction, and implementing strategies to enhance the overall customer experience.

• General Manager · USA Hostels Inc03-01-2014 – 12-01-2017

  As a General Manager, likely responsible for overseeing daily operations, managing staff, and ensuring customer satisfaction in the hostel environment.

• Cafe Manager · Bon Appétit Management Company05-01-2012 – 09-01-2013

  As a Cafe Manager, likely responsible for managing cafe operations, supervising staff, and ensuring high-quality food and service standards.

• Assistant General Manager · Tacolicious02-01-2010 – 01-01-2012

  As an Assistant General Manager, likely responsible for supporting the general manager in daily operations, staff management, and customer service.

• Bartender · Roy’s Restaurant10-01-2004 – 07-01-2009

  As a Bartender, likely responsible for preparing and serving drinks, maintaining the bar area, and providing excellent customer service.

Education

• UCLABachelor's degree

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