Sabrina Camargo

Experience

• Volunteer Administrative Assistant · Naseeha Mental Health08-01-2024

  Assisting with administrative tasks, organizing events, and supporting the mental health initiatives of the organization.

• Temporary Administrative Assistant · The World Bank10-01-2022 – 01-01-2023

  Coordinate logistical arrangements and organize meetings, conferences, and events. Manage travel, transportation, and hotel reservations for organizational members. Review and provide feedback on documents, articles, research papers, and operational materials. Maintain and update a comprehensive database of internal and government contacts. Participate in staff, team, internal, and stakeholder meetings.

• Patient Services Coordinator · BrainHi03-01-2021 – 09-01-2022

  Achieved a 33% reduction in budgetary spending within the patient support agents department over one year. Maintained a 95% customer satisfaction rating over 28 months as a customer care representative. Trained 5 new team members and 8 external contractors. Acquired 15 new clients in Q1 2021. Analyzed over 2,800 patients' medical records monthly, generating reports to support upper management's decision-making. Compiled and summarized weekly feedback on products and business operations for the CEO, CTO, and 4 team leaders, setting realistic goals and KPIs.

• Administrative Assistant · AstroPay01-01-2019 – 03-01-2020

  Assisted the COO in analyzing over 5 technology systems, enhancing the payouts interface by reorganizing physical storage and digitalizing documents. Engaged with 40+ service providers weekly in Spanish, Portuguese, and English to establish business relationships and ensure accurate process documentation. Identified and implemented performance improvement opportunities, expanding the VIP client list from 20 to 60 in 4 months without increasing the monthly budget. Recruited and managed a team of 6 developers to deploy a new payout workflow.

• Technology Product Support Agent · Alorica01-01-2018 – 01-01-2019

  Resolved user issues with technological products and services on Amazon, handling up to 700 customer calls and emails weekly with step-by-step solutions. Addressed problems related to computers, networks, and software. Translated over 110 Salesforce manuals from English to Spanish and developed a comprehensive guide for new hires. Trained and mentored new team members on technical support best practices. Automated routine support tasks to improve efficiency.

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