Erica N

About

As an organized and results-driven professional, I thrive on improving efficiency and keeping things running smoothly. I’ve managed client schedules with zero conflicts, streamlined processes that boosted turnaround times by 25%, and maintained a 98% client satisfaction rate. Whether it’s refining SOPs or ensuring seamless benefit administration, I’m always focused on making operations more effective. When I’m not fine-tuning processes, you’ll find me diving into research or exploring new ways to enhance productivity.

Experience

• Virtual Assistant · The Aloha Touch LLC05-01-2020

  Provide virtual support and assistance to directors, managers, and team leaders in the company. Create presentations, travel arrangements, and content for social media channels according to the instructions given. Identify and implement new and innovative ways to increase productivity and streamline workflow, including creating Excel workbooks to track company inventory and project progress. Research and organize company contacts.

• Patient Access Representative · Children's Hospital New Orleans08-01-2021 – 02-01-2022

  Established positive relationships with both patients and team members by using strong interpersonal skills and oral/written communication. Focused on team-driven developments and productivity achieved through routine communication and assessment evaluations of management. Processed administrative paperwork and updated confidential files and daily functions of the assigned responsibilities.

• Tech Assistant, Administrative Assistant · Hull & Company01-01-2018 – 05-01-2020

  Handled electronic documents from agents and carriers for insurance policies, binders, and endorsements. Provided administrative support for the underwriter and team members. Reviewed files for completion and accuracy. Answered and transferred calls, opened mail, and distributed general faxes. Coordinated the administrative flow of information within the office by managing and distributing general faxes. Managed loss runs for all brokers, entering data for new and renewal submissions through Pips program. Assigned inspection scheduling and ensured that all inspection reports were completed by designated deadlines.

• Administrative Coordinator 3 · Louisiana Motor Vehicle Commission05-01-2017 – 11-01-2018

  Performed administrative tasks and coordinated activities to support the operations of the Louisiana Motor Vehicle Commission.

Education

• Delgado Community CollegeAssociate of Science - AS, Computer/Information Technology Administration and Management

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