Sabrina Da Silva

About

Resourceful Project Coordinator, with experience supporting complex projects in information technology and services organizations. Skilled in project management, billing systems, metrics tracking, and office administration. Bi-lingual in Spanish.<br>- Support senior management with project status reports to ensure seamless workflow and comprehensive documentation.<br>- Set up project reports, develop spreadsheets, coordinate project scope, schedules and costs by selecting the most appropriate verification techniques.<br>- Successfully migrated 100 engineering customers to a new billing system and standardized the process.<br><br>Project Management | Office Administration | English/Spanish | Billing Systems | Documentation | Metrics Tracking | QA | Project Scope | Schedules | Global Billing | Onica | Rackspace | Corporate Expense Records | SOWs | Google Suite | Jira | Confluence | Scrum | MS Office | Excel | PowerPoint

Experience

• Engagement Manager · Onica by Rackspace Technology07-01-2022

  - Schedule and facilitate meetings across global time zones, optimizing attendance and reducing scheduling conflicts for internal and external stakeholders. - Serve as primary point of contact for stakeholders, delivering timely updates and managing communications to align expectations. - Prepare monthly, quarterly, long-range planning reports and executive summaries for leadership, synthesizing project status updates, departmental performance metrics, and key operational insights to support strategic decision-making. - Identify operational risks and support development of mitigation strategies to maintain smooth execution throughout project lifecycles.

• Project Manager · Triumph Technology Solutions LLC10-01-2021 – 05-01-2022

  - Supported senior management with project status reports to ensure seamless workflow and comprehensive project documentation. - Tracked and manage project status using Jira, measure project time and budget with Harvest, and report project/process documentation with Confluence. - Established and maintain positive collaborative relationships with external clients, expertly managing requests and expectations. - Coordinated changes to project scope, schedules, and costs by selecting the most appropriate verification technique, reporting and escalating project issues to management as needed.

• Project Coordinator · Onica by Rackspace Technology04-01-2020 – 10-01-2021

  - Provided high-level administrative and operational support to finance teams, engagement managers, and department heads, facilitating cross-functional collaboration and ensuring accurate tracking of engineering project hours. - Developed and maintained project dashboards and department reports using Confluence and custom spreadsheets, streamlining internal workflows and documenting standardized procedures. - Oversaw client billing processes across the US, Canada, and the UK, calculating monthly operational charges per contractual agreements (SOWs) and ensuring timely and accurate invoicing. - Investigated and resolved billing discrepancies by analyzing financial data, creating client-specific trackers, and implementing corrective actions in coordination with leadership. - Coordinated final billing processes for all Elastic Engineering accounts, aligning closely with engagement managers to ensure precision and compliance with contractual milestones. - Managed monthly QA submissions and adhered to critical deadlines to support accurate revenue recognition and reporting.

• Office Assistant · Onica by Rackspace Technology05-01-2019 – 04-01-2020

  - Oversaw internal merchandise inventory and distribution for new and current employees across national and international offices, ensuring seamless onboarding support and brand consistency. - Managed and submitted detailed expense reports on behalf on the CFO and VP of HR, accurately coding transactions and generating reports for the finance and accounting teams. - Coordinated and executed company-wide engagement initiatives and weekly team lunches, managing vendor relationships and logistics to foster a positive and connected workplace culture. - Administered the corporate travel system for employees and handled end-to-end travel bookings for new hires, including flight, lodging, and itinerary preparation. - Maintained full compliance with federal onboarding requirements by accurately completing and tracking I-9 documentation for all new employees, achieving 100% compliance during audits.

• Key Holder · Hollister Co.11-01-2013 – 01-01-2019

  - Independently opened and closed the site, processed shipments, scheduled staff, and assisted as needed to facilitate reaching store objectives. - Processed shipments promptly and ensured the store was properly stocked, maintaining and updating visual presentation standards.

Education

• Western Governors UniversityBachelor of Arts - BA, Business Administration & Management
• College of the CanyonsAssociates of Arts in Liberal Arts and Sciences, Nutrition Sciences

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