Samantha Berg

About

As a Customer Experience Professional at M. Holland Company, I apply my communication and organization skills to support the CX team and our clients in the plastic resin distribution industry. I have been working in this role since August 2021, after four months of being a Customer Experience Representative in the same company. I am passionate about building relationships and providing excellent service to our customers and partners. My diverse experience spans the custom jewelry manufacturing field, business administration, and medical coding. Additionally, I am a certified tutor, showcasing my ability to assist others in understanding complex concepts.

Experience

• Customer Experience Professional · M. Holland Company2021-08-01 –

  Utilize communication and organizational skills to support the CX team and clients in the plastic resin distribution industry.

• Customer Experience Representative · M. Holland Company2021-05-01 – 2021-08-01

  Supported the CX team to focus on building relationships with clients.

• Valuables Coordinator · Casting House, Inc.2017-09-01 – 2021-05-01

  Maintained customer merchandise filing system, coordinated with customer reps, designers, and manufacturing, oversaw stone check service to meet internal deadlines.

• Production Coordinator · Casting House, Inc.2016-08-01 – 2017-09-01

  Processed and expedited custom jewelry orders, communicated with clients regarding order status, and communicated customer design requests to designers.

• Order Processor-Silk Screen · Bag Makers, Inc.2014-10-01 – 2016-08-01

  Customer Service, product knowledge, aided customers with product options, quoted potential large and small orders, entered purchase orders, processed purchase orders, identified potential inventory problems, ensured accurate pricing, communicated with customers regarding orders, expedited order processing to production.

• Intern · Sam's Club2014-06-01 – 2014-10-01

  Customer service, leadership, retail management, identified areas of improvement, developed programs to meet gaps in customer retention and growth.

• Tutor · Rock Valley College2013-08-01 – 2014-05-01

  Tutored students in various business, medical, and office-related classes.

• VP of Operations · Global Small Business Incubator2014-01-01 – 2014-04-01

  Oversaw operations of the company, coordinated with departments for SOP updates, supervised HR, Client Relations, and Special Projects, coordinated personnel for sales events, and developed a method for running efficient meetings.

• Team Lead · Merry Maids2008-05-01 – 2011-01-01

  Responsible for cleaning private homes and businesses, provided excellent customer service, ensured accurate scheduling and quality service.

• Assistant Manager · Weaver Enterprises2006-06-01 – 2008-05-01

  Managed scheduling, ordering, inventory, training, and leading shifts, alongside order taking and financial responsibilities.

Education

• Rock Valley CollegeAssociate's of Applied Sciences, Business Administration
• Rock Valley CollegeAssociate's of Applied Sciences, Office Professional: Medical Coding

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