Sarah Munsie

About

Print operations and client-facing professional with 7+ years of experience in commercial print workflows, prepress review, and production coordination. Experienced with CRM platforms and consultative customer engagement in high-volume environments, including ticket/pipeline management and cross-functional collaboration (prepress, production, DevOps). Transitioning into print-focused SaaS sales by leveraging deep industry knowledge and strong communication and follow-up skills.

Experience

• Senior Customer Support Print Specialist · Mixam06-01-2022

  ● Handled high-volume client communications, managing 50+ tickets daily with precision and care. ● Collaborated cross-functionally with DevOps and Fulfillment to resolve escalated issues, ensuring client satisfaction and retention. ● Built trust and delivered consistent follow-up, aligning closely with consultative sales practices. ● Guided print clients through technical requirements and production readiness, effectively qualifying projects prior to manufacturing ● Identified common workflow bottlenecks and collaborated with internal teams to improve process efficiency ● Acted as trusted advisor for print customers navigating artwork preparation and production timelines

• Community Manager & Customer Support Leader · The Copy Posse07-01-2022 – 03-31-2024

  ● Migrated CRM system to HelpScout, designing tagging and routing workflows that improved response efficiency by 25% ● Managed inbound requests from 6+ digital channels, triaging and prioritizing leads to ensure efficient engagement. ● Acted as primary liaison for pre-purchase inquiries, supporting conversion through clear communication and follow-up ● Supported launch campaigns and online programs, coordinating backend operations that drove community growth and retention.

• Founder & Operator · HenHen Dog Gear10-01-2017 – 12-31-2022

  ● Built and scaled an ecommerce brand, overseeing customer acquisition, supplier negotiations, and sales communications. ● Converted inbound inquiries into sales through consultative messaging and expectation management. ● Implemented CRM and email automation workflows to nurture leads and track engagement. ● Managed custom orders and vendor coordination, ensuring fulfillment accuracy and customer satisfaction.

Education

• George Brown College – School of DesignGraphic Design, Graphic Design

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