Sayan Siva

About

IT & Security Operations leader with experience managing IT service delivery and endpoint/infrastructure operations across multi-site environments. Currently leading IT Operations at Nike, including team leadership, IT budgeting/forecasting, infrastructure engineering, incident escalation, and endpoint lifecycle management. Previously served as an IT & Security Analyst at Maple, implementing security workflows, managing 200+ endpoints via MDM/EDR, integrating SaaS identity controls (SSO/OAuth/SCIM), and strengthening access security through least-privilege and ongoing audits.

Experience

• Manager, IT Operations · Nike05/2025

  • Lead IT operations and end-user service delivery across distribution centers, corporate offices, and retail locations, ensuring operational stability, high availability, and minimal business disruption • Manage a team of 4 deskside technicians, providing technical direction, workload prioritization, escalation support, and performance guidance to ensure high service levels and SLA adherence • Oversee an annual IT budget, responsible for budgeting, forecasting, vendor contracts and cost optimization, and aligning technology investments with business objectives and financial targets including vendor contracts, forecasting, invoice approvals, and cost optimization • Act as lead infrastructure engineer, designing, implementing, and maintaining on-premise and end-user infrastructure solutions to ensure reliability, security, and performance • Serve as the primary escalation point for complex infrastructure and endpoint-related incidents, coordinating resolution efforts across internal teams, vendors, and business stakeholders • Oversee endpoint lifecycle management, including device deployment, hardware refreshes, patching, asset tracking, and support standardization across multiple sites

• IT & Security Analyst · Maple (getmaple.ca)10/2022 – 05/2025

  • Implemented IT and security workflows, improving incident response times by 40% • Secured and maintained over 200 macOS and Windows endpoints using MDM/EDR tools to ensure compliance and robust protection • Configured and integrated SaaS applications with SSO, OAuth, and SCIM, automating user account provisioning and deprovisioning to enhance operational efficiency • Responded to IT incidents for 200+ employees, troubleshooting and resolving issues remotely and on-site to minimize operational downtime • Administered secure onboarding and offboarding processes, protecting organizational data • Audited application access regularly, reducing over-privileged accounts by 25% and implementing least-privilege principles to strengthen security

Education

• Sheridan CollegeComputer Systems Technician, Information Technology Infrastructure & Services

Similar talent on Pangea

Ana M.Senior Engineer & Technical Program Leader | Cloud Infrastructure, Monitoring & Operational ExcellenceSeattle, WARichard M.IT Operations Manager | LLM Integration & AI Agents | Top Secret (Reinstateable)Buffalo, NYMatthew S.IT Leader | DevOps & Cybersecurity Expert | IT Infrastructure & Cloud Solutions | System Performance Optimizer | Strategic Technology ConsultantDallas, TXMichael B.Cloud Cost Optimizer, Cybersecurity Innovator, and Servant Leader with Expertise in Scaling Technology and Building Efficient SystemsKnoxville, TN