Semir Drpljanin

About

With a Bachelor's degree in Computer Engineering from International Balkan University, I have developed a robust career in technical account management and cybersecurity. Currently, I lead the Partner Connectivity team at HomeToGo, focusing on enhancing integration processes. Previously, I served as a Technical Account Manager at HomeToGo, where I spearheaded the integration of new partners, resulting in a 20% increase in conversion rates. My experience also includes a role as a Cyber Security Consultant at Reply, where I provided strategic advice on data protection. At trivago, I managed key accounts, overseeing complex technical projects and ensuring optimal performance through API integration. My journey began at JW Player, where I managed client portfolios, facilitated upselling, and collaborated with diverse teams to deliver tailored video solutions. My career is marked by a commitment to fostering strong client relationships and driving technological innovation.

Experience

• Team Lead - Partner Connectivity · HomeToGo08-01-2024

  Leading the partner connectivity team, focusing on enhancing integration processes and ensuring seamless connectivity with partners.

• Technical Account Manager · HomeToGo05-01-2023 – 08-01-2024

  Integration and Project Management: Owning tech aspect of partnerships including strategic accounts - proactively identifying and resolving integration issues. Leading successful integration of new partners utilizing APIs, ensuring smooth onboarding, data flow, and adherence to technical specifications. Managed various projects, from planning to execution and successful deployment. Client Success & Relationship Building: Collaboratively analyzed technical KPIs to identify missed opportunities and recommend solutions for improvement, leading to a 20% increase in conversion. Built strong relationships with key account stakeholders (CxOs, Directors) acting as their trusted advisor throughout the integration process.

• Cyber Security Consultant · Reply12-01-2022 – 04-01-2023

  Provided expert advice on cybersecurity strategies and solutions, ensuring the protection of client data and systems.

• Technical Account Manager - Key Accounts · trivago05-01-2022 – 09-01-2022

  Managed client partnerships and oversaw operational topics, such as performance monitoring, risks, and retention for 30 key accounts. Mediated high-value and high-complexity technical projects and initiatives between advertisers, technical and sales teams and other stakeholders. Lead the implementation of a large key account with focus on technical aspects - Custom API & Conversion API integration, QA testing, imports. Analyzing average and max call latency, total pass and error rates and API SLA to maximize advertiser performance and consult on missed opportunities. Conversion API monitoring to ensure consistent performance and billing. Funneling advertiser requests to the development team via Jira for flawless implementation of changes. Organizing QA tests to confirm potential bugs, assist advertisers in finding solutions and test new deployments.

• Account Manager · JW Player02-01-2021 – 03-01-2022

  Responsible for a portfolio of clients, being the main point of contact and nurturing relationships. Presentations to large and small groups, key decision makers, C-level executives and private clients. Contracts, information and account management via Salesforce. Upselling additional premium features to clients, in regards to their needs. Simultaneously managed multiple projects varying in length and complexity. Trained and consulted clients while advocating for future product designs and improvements. Working with internal, external & third party teams to ensure project success. Helping clients create engaging video experiences and reach their sales goals by creating solutions tailored to them.

Education

• International Balkan University (IBU)Bachelors, Computer Engineering

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