Ian McCreary

About

Hello, Pangea community! 👋 I'm a results-driven sales and marketing professional with a genuine passion for ensuring customer success. I excel in creating meaningful connections and delivering personalized solutions that address the unique needs of each user. As a skilled communicator and writer, I enjoy crafting compelling messages that resonate with audiences and drive brand adoption. I take pride in being a trusted spokesperson, representing brands with enthusiasm and authenticity. I thrive in fast-paced environments and embrace new challenges with open arms. A hands-on approach, combined with my eagerness to learn, enables me to adapt quickly and effectively contribute to team efforts.

Experience

• Gamer and Influencer Outreach Intern · ClipClock

  - Through social media pitch service to a pre-generated list of 16,000 Influential gamer accounts. - Worked closely with CEO to develop social media message script templates for outreach team.

• Call Center Lead · State Road & Tollway Authority

  - Assist agents through Microsoft Teams answering questions for best practices or difficult calls. - Monitor and evaluate agent performance. - Mentor agents on how to improve metrics and quality assurance rating.

• Back Office · State Road & Tollway Authority

  - Respond and provide customer solutions through the companys customer service email. - Initiate Outbound calls resolving escalated customer issues and complaints.

• Call Center Representative · State Road & Tollway Authority

  - 100% Inbound calls from customers updating accounts, processing violations, explaining service, and escalating complaints to correct department.

• Fundraising Volunteer · Alzheimer's Association

  - Planning and organizing Bingo event for fundraising. - Using marketing paper ads effectively to reach the maximum number of senior citizens locally. - Maintaining exact records of the collected funds and forwarding the same to the management.

• High Value Ticket Closer · The Home Depot02-01-2020 – 05-01-2022

  Maintain and nurture new and existing customer relationships. Communicate effectively through email, text and phone. 90% initiate outbound calls to customers handling large transactions. 10% inbound calls from customers adjusting orders and accepting payments Addressed 100% of customer concerns by revising orders and accepting payments.

• HMS Closing Service Representative · The Home Depot02-01-2020 – 05-21-2021

  - Directly responsible for meeting and or/exceeding sales goals. - 60% Inbound calls from customers and stores, adjusting orders and accepting payment. - 35% Initiate outbound calls to customers, providing customer service by offering installation solutions. - Actively participate in an enjoyable work environment through positive relationships with colleagues and managers.

• Student Ambassador · National Society of Collegiate Scholars07-01-2021 – 06-01-2023

  This work requires me to represent the University online in order to help prospective students make a more informed and confident choice about their educational options. Understanding the question, Im being asked and working to find the best answers I can for the prospective student. This may include doing research or working with the wider team of staff and Ambassadors. Collaboratively working with the marketing department to create social posts for the National Society of Collegiate Scholars.

• Account Executive · Uber05-01-2022 – 06-01-2022

  • Leveraged prospecting skills and relationships to build partnerships with brands and restaurants interested in Uber Eats in America. • Managed contract negotiations aimed at establishing the foundation of a strong working relationship with restaurant partners, including sustainable economics for both parties. • Clearly communicated the value of Uber Eats and its newest products and projects. • Helped craft and redesign processes to ensure Uber Eats can move quickly and succeed at a large scale. • Worked closely with product teams to innovate on Uber Eat's ability to grow their business & form best-in-world customer relationships.

• Sales Development Representative · Accenture05-01-2022

  Digital Inside Sales (DIS) division of Accenture. I'm exclusively dedicated to this dynamic domain because some giant tech companies have partially outsourced their inside sales teams. Together with my role at Accenture, we're on a mission to provide top-tier Business Development Representative (BDR) services alongside their core teams as needed.

• Business Development Representative | SLED Great Lakes Education · Palo Alto Networks06-01-2022

  Day-to-day involves hunting down potential Great Lakes Schools that could benefit from our cybersecurity services. Using various tools and strategies to spot these opportunities. Once there is a potential lead, it's all about reaching out—whether through emails, phone calls, or even sliding into those LinkedIn DMs. The goal: introduce Palo Alto Networks and kickstart a conversation about their cybersecurity needs. Paving the way for our awesome sales team is crucial to closing deals and providing cybersecurity solutions to protect educational institutions.

Education

• Grand Canyon UniversityBachelor's Degree, Marketing

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