Shahana R.

About

With dual degrees in Accounting and Sociology from Concordia University, this professional has built a robust career in project management across various industries. Currently serving as an Implementation Project Manager at Zaddons, they oversee project implementations to meet client requirements. Previously, they excelled as an IT Project Manager at Samsung Ads, where they managed global IT projects and received the SAEE Award for their contributions. Their experience also includes a role as Operations Specialist Project Management at SAP, where they managed third-party vendor relationships and division risk. At Air Canada, they honed their skills as a Pricing Operations Analyst, managing vendor relationships and fare structures, and as a Customer Sales and Service Agent, ensuring seamless flight operations. This diverse background highlights their expertise in project management, risk mitigation, and client relations.

Experience

• Implementation Project Manager · Zaddons06-01-2024

  As an Implementation Project Manager, responsible for overseeing the successful implementation of projects, ensuring they meet client requirements and are delivered on time.

• IT Project Manager · Samsung Ads03-01-2022 – 05-01-2024

  SAEE Award Recipient. Managed various IT rooted global projects & programs. Samsung Ads l AdGear is an advanced Advertising Technology Company in rapid growth that focuses on enabling brands to connect with Samsung TV audiences as they are exposed to digital media by using the industry’s most comprehensive data to build the world’s smartest connected audience platform. Being part of an international company such as Samsung and doing business around the world means that we get to work on big complex projects with stakeholders and teams located around the globe.

• Operations Specialist Project Management · SAP07-01-2021 – 03-01-2022

  Project manager handling 3rd Party Vendor Management for Fortune500 & Global Companies. Provided end to end support of relationship management for various projects. Acted as Division Risk Manager, hosting proactive risk management sessions to mitigate risks in early stages and ensure strategic plans are implemented and driven until completion. Managed budget maintenance, ensuring division budget is respected and adjusted accordingly through each quarter.

• Pricing Operations Analyst · Air Canada08-01-2019 – 07-01-2021

  Managed vendor relationships and airline seat coding. Responsible for contract coding & negotiations. Implemented, distributed, and supported Air Canada's commercial and corporate fares, brands, and products by ensuring the quality and accuracy of the fares to the appropriate distribution channels. Maintained a competitive fare structure on an assigned group of Origin-Destination (OD), Corporate contracts, and Point of Sales (POS).

• Customer Sales and Service Agent (CSSA) · Air Canada YUL07-01-2015 – 07-01-2019

  Check-in agent responsible for verification of travel documentations. Managed departure gate control, ensuring control of flight departure, on-time performance, boarding of flight, and verification of documents while providing top-class service to global clientele. As an arrival gate agent, ensured flight readiness and preparation for next departure, passengers off-boarded, and other ad-hoc activities. As a PAT Team agent, proactively assisted in mitigating late arrivals of international flights, resolving misconnections prior to arrival, and ensuring seamless transitions to avoid disruptions and fines.

Education

• Concordia UniversityBachelor of Commerce - BCom, Accounting
• Concordia UniversityBachelor of Arts - BA, Sociology

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