Sharon C.

About

As a design team leader and people manager, I bring over twenty years of expertise in UX and product design across top-tier companies in the enterprise, financial, and technology sectors. My career is dedicated to crafting exceptional user experiences and delivering solutions that balance business objectives with user needs. In product design, my focus is on simplifying complexity to create intuitive, impactful experiences. My extensive UX background enables me to develop strategies that enhance usability and drive user satisfaction. In leading design teams, I specialize in cultivating a productive and supportive environment. My leadership style prioritizes creating a environment where innovation and creativity can flourish. I thrive when fostering cross-functional collaboration and strive to infuse the workplace with a sense of fun. As a manager, I adopt a coaching approach centered on empowerment. I believe in fostering growth and autonomy through empathetic feedback and clear communication. My goal is to inspire my team to achieve their full potential and contribute meaningfully.

Experience

• Senior Product Design Manager, Platform · BILL2022-01-01 – 2024-02-01

  Managed and cultivated a team of six designers who designed and launched features across settings, notifications, identity, and search, meeting both business and user objectives. Pioneered a design system and team, delivering 40+ components, achieving over 90% designer and 50% engineer adoption, boosting product quality and speed. Overhauled settings, updating 125+ pages into an efficient, scalable web application that achieved 100% ADA compliance & responsive design, and full automation test and analytics coverage. Elevated design visibility and transparency across the organization by executing a design review process, leading to a more cohesive and consistent user experience. Organized two multi-day offsites for 100+ people from 20 locations, fostering team unity in a well-received, productive event that strengthened team bonding and unity.

• Staff Product Designer · BILL2018-10-01 – 2022-01-01
• Senior Experience Designer · Adobe2018-05-01 – 2018-10-01

  Designed an intuitive onboarding experience that streamlined SMB and enterprise customer product orientation, ultimately improving overall customer retention and loyalty. Identified requirements through user research and stakeholder interviews, leading to an optimized onboarding UI design that positively impacted user satisfaction and overall experience.

• UX Design Lead · Intuit2016-11-01 – 2017-06-01

  As part of the Innovation & Advanced Technology Group, coordinated a customer-centric design strategy for a pivotal product feature in Mint to help customers track income and bills together. Conducted thorough primary and secondary research to gain actionable insights into the target audience and inform the design strategy. Pioneering the use of a new design system, I designed an embedded and integrated product that allowed for easy expansion and adaptation by other teams.

• Design Director · Glint Inc.2015-04-01 – 2016-04-01

  Designed and shipped an innovative Action Plans feature that connected data and insights from employee engagement surveys so that managers could strengthen scores and team performance. Drove early stage startup growth by establishing and promoting a human-centered design culture, implementing research methods, design processes, and principles.

• UX Design Manager · Trulia2013-05-01 – 2014-08-01

  Managed a team of 5 UX and visual designers, delivering impactful designs for Product, Corporate, PR, HR, and Finance departments, leading to improved user satisfaction and brand perception. Optimized account setup for internal users and new customers, resulting in an 88% completion rate after first purchase, driving increased user engagement and satisfaction. Led the successful collaboration between product and marketing teams, resulting in a increase in campaign performance and alignment across departments. Redesigned the home page with an innovative component system, aligning it with new branding, and improving the user experience. Users entering via the homepage sent 60% more leads than other access points.

• User Experience Designer, Agent Products · Trulia2010-10-01 – 2013-05-01
• User Experience and UI Designer · Adaptive Path2010-04-01 – 2010-09-01

  Designed an in-house CMS web application for a leading media company's 450-member marketing team. Orchestrated design of 200+ features encompassing keyword search, file sharing, asset viewing, metadata editing, and more.

• Senior Visual and UI Designer · 23andMe2009-05-01 – 2009-10-01

  Designed and shipped a new checkout UI. Contributed to feature updates and optimizations.

• Senior Interaction Designer · Yahoo!2007-07-01 – 2008-02-01

  Developed interaction models, designed visual concepts, architected flows and wireframes to support a working prototype that allowed users to browse content on their TV's.

Education

• California Institute of the ArtsMaster's of Fine Arts (MFA), Graphic Design
• Columbia CollegeBachelor's Degree, Art, Entertainment, Media Management
• School of the Art Institute of ChicagoPost-Baccalaureate Certificate, Graphic Design

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