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Malia Chevrette

Malia Chevrette

Client Success Coordinator | Relationship Builder

2 yrs experience · Toronto, ON · <10 hrs/week

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About

With a Bachelor of Commerce in Organizational Behavior Studies from McGill University, completed in 2023, I have developed a strong foundation in understanding workplace dynamics and effective management practices. Currently, I am a Client Success Coordinator at Maple, where I focus on ensuring client satisfaction and managing relationships. Previously, I served as a Customer Service Supervisor at Chalets-Village Mont-Sainte-Anne, overseeing operations and leading a team to deliver exceptional service. My experience also includes a role as a Customer Service Representative at Douville, Moffet & Associés, where I honed my skills in client support and communication. Additionally, I gained valuable HR experience as an intern at because I said I would, assisting with recruiting and onboarding processes. My diverse background in customer service and human resources equips me with the skills necessary to excel in client-focused roles.

Skills

Content StrategyContent WritingNewsletter ManagementProject ManagementResearch

Experience

  • Client Success Coordinator · Maple05-01-2024

    As a Client Success Coordinator, likely responsible for ensuring client satisfaction, managing client relationships, and facilitating communication between clients and the company.

  • Customer Service Supervisor · Chalets-Village Mont-Sainte-Anne05-01-2023 – 05-01-2024

    Oversaw customer service operations, managed a team of representatives, and ensured high-quality service delivery to guests.

  • Customer Service Representative · Douville, Moffet & Associés09-01-2022 – 09-01-2023

    Provided customer support, handled inquiries, and assisted clients with their needs.

  • Human Resources Intern · because I said I would.09-01-2022 – 04-01-2023

    Assisted in HR projects including recruiting, onboarding, and creating HR materials. Participated in updating employee records.

Education

  • McGill UniversityBachelor of Commerce - BCom, Organizational Behavior Studies

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