Stephanie Ramos

About

Hi! I’m Stephanie or Steff for short. Think of me as your Digital Community Hype Girl! I help Online Business Coaches foster a community of SUPERFANS through Community Management. I strive to cultivate and foster strong, authentic, and organic, community engagement. #virtualassistant #virtualassistantneeded #communitymanager

Experience

• FRONT DESK RECEPTIONIST & OPERATIONS ASSISTANT · Girls Private School12-01-2022 – 06-01-2025

  Directly responsible for: Served as the first point of contact for visitors and staff, managing front desk operations, multi-line phone systems, scheduling, and daily administrative support. Maintained inventory, conducted building inspections for safety compliance, and collaborated with teams to streamline procedures. Supported internal communications and contributed to smooth, efficient school and business operations.

• Client Success & Operations Manager · Steffy22Ramos2021

  As a passionate people-person with excellent interpersonal skills, it brings me great joy to track the daily, weekly, monthly, quarterly and yearly goals of clients, ensuring each client achieves program objectives and has a phenomenal customer experience with optimum results. As a client success manager it’s my job to cultivate and foster community growth, as well as create KPI’s to track client/student success and ensure proper onboarding and off-boarding experience. Serve as main point of contact for 20–30 clients across multiple industries. Enhance client satisfaction by managing support workflows and optimizing internal systems. Create reports, monitor KPIs, and identify operational gaps for improvement. Develop streamlined systems and SOPs to ensure seamless client journeys.

• COMMUNITY & PROGRESS MANAGER · NKO Creative | March 2022 - 202303-01-2022 – 03-01-2023

  Delivered personalized support by tracking client progress and check-ins. Compiled and analyzed weekly/monthly performance reports to assess engagement.

• ACCOUNT MANAGER · VA Agency2021 – 2021

  Managed communication across multiple client social media accounts and tracked communication performance metrics. Supported CEO in building company infrastructure and SOP’s systems.

• Administrative Assistant and Project Manager · Ramos Gardening12-01-2020 – 07-01-2022

  Helping client launch new website and develop a virtual consultation for their in-person Gardening Services. Overseeing entire project from beginning to end. Providing content creation, graphic design, social media marketing, content scheduling and course creation for future leads on a personally automated system.

• Virtual Assistant Internship · Virtual Assistant Internship2020-04-01 –

  Learned how to properly assist busy business owners, or aspiring entrepreneurs manage their business through social media marketing, podcasting, website design, light graphic design, social media management, email management, project management, content creation, content scheduling, market research. Using tools and softwares like Canva, Asana, Trello, InDesign, Converkit, and Infusion.

• Brand Creation and Social Media Marketing · Lupe's Touch04-01-2019 – 09-01-2019

  Helped launch client brand on social media platforms. Created brand logo design and managed social media marketing through content creation, content writing, and content scheduling. Developed strategy plan for revamp of current brand.

• Assistant Event Coordinator · Freedom Ministry2018-03-01 – 2018-05-01

  Scheduling clients, formulating creative and systematic plans that collate the client’s needs and our provided services which include design, budget and cost. Effectively conveying information with individuals and groups.

Education

• Los Angeles Mission CollegeBusiness, Management, Marketing, and Related Support Services

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