Stephen Truex

About

With a BA in Writing & Literature from Columbia University and an MA in Religious Studies from Naropa University, I have built a robust career in user experience research and design. My recent role as a User Experience Researcher at innoVet Health involved conducting evaluative research and collaborating with clinicians to integrate usability standards into clinical decision support systems. At Swisslog Healthcare, I served as a Senior User Experience Designer, leading generative research and implementing a detailed design system in Figma. My experience also includes UX consulting at Anthro Labs, where I focused on UX strategy and rapid website design, and leading UX initiatives at Dharma Ocean Foundation and NCAR. My expertise spans across user research, design systems, and improving digital customer experiences.

Experience

• User Experience Researcher · innoVet Health (SDVOSB)12-01-2023 – 04-01-2024

  - Conducted evaluative research to measure the effectiveness of clinical decision support systems, including workflow analysis, usage scenarios, test data, heuristic evaluation, scenario-based walkthrough, usability testing, and satisfaction surveys - Collaborated with clinicians, CDS experts, and user researchers to ensure that usability standards are integrated into the product development process - Contributed to InnoVet Health growth activities

• Senior User Experience Designer · Swisslog Healthcare01-01-2020 – 04-01-2023

  - Conducted generative research, including interviews and contextual observation, to gain insight into customer experiences and understand user pain points - Worked closely with product owners and stakeholders to define and measure KPIs, and to periodically measure product success against those metrics - Proposed features and design solutions based on customer requests - Assessed existing and proposed designs with continuous user research & testing, including presentations of findings to product stakeholders - Spearheaded the implementation of a very detailed design system in Figma to be used across the Swisslog product suite, improving design consistency and efficiency - Introduced Figma prototypes as a regular part of design evaluation and usability testing

• UX Consultant · Anthro Labs01-01-2018 – 01-01-2020

  - Consulting on UX Strategy & Design - Rapid Website Design & Development - Web/Mobile theme customization and optimization - Design & integration of Marketing/CRM and E-Commerce features

• UX Lead · Dharma Ocean Foundation01-01-2016 – 01-01-2018

  - Helped to create and execute a holistic vision for Dharma Ocean's digital offerings, which includes online courses, live streams, a teaching library, podcasts, and other products - Improved the entire customer experience, from account signup and management, to online courses and support interactions - Created storyboards, journey maps, mockups, and other design artifacts to discover user needs and communicate design solutions - Lead design sprints to discover and communicate ideas for products and features - Evolved the Web/IT application infrastructure to scale with growing user base, and to support new product offerings

• User Experience Lead · NCAR - The National Center for Atmospheric Research01-01-2015 – 01-01-2016

  - In a team lead role, I provided UX and Web engineering expertise to bring enterprise-wide improvements to web presence, including user experience, information architecture, code refactoring, and development workflows. - Spearheaded use of Scrum, Agile, and other collaborative tools and practices within teams and groups across NCAR/UCAR

Education

• Naropa UniversityMA, Religious Studies
• Columbia UniversityBA, Writing & Literature

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