Suffyan Bouguerra

About

Welcome to my LinkedIn profile! My name is Suffyan. I am a driven and passionate IT Support professional with a track record of success in both a remote and on-site setting. I have a strong dedication to continuous learning and staying ahead of industry trends, I enjoy tackling challenges and finding innovative solutions that drive meaningful impact. Throughout my career, I have honed my skills in end user management and leveraged them to deliver exceptional results for my employer. My ability to stay consistent on a goal or task sets me apart, allowing me to build strong relationships and collaborate effectively with different teams. I am a firm believer in fostering a positive and collaborative work environment. Empowering others, along with myself, to reach our full potential and achieve collective goals. I enjoy connecting with like-minded professionals, so feel free to reach out and start a conversation!

Experience

• IT/User Support Specialist · JSI10-01-2023

  Provide technical support and assistance to users, troubleshoot hardware and software issues, and ensure smooth IT operations.

• Information Technology Support Analyst · U.S. Department of Homeland Security06-01-2023

  Provide IT support and analysis, troubleshoot technical issues, and assist in maintaining IT infrastructure.

• Information Technology Support Specialist · Ayers Saint Gross02-01-2020 – 06-01-2023

  Provided IT support, managed hardware and software installations, and ensured efficient IT operations.

• Personal Computer Support Technician · The VETS Group Inc.10-01-2019 – 02-01-2020

  Assisted in organizing inventory, repaired systems, created and installed system images, and demonstrated system usage to end users.

• Lead Server · Rasika Restaurants04-01-2018 – 03-01-2019

  Ensured guests were greeted warmly, addressed dietary questions, coordinated with the chef, and processed payments securely.

Education

• Merit AmericaGoogle IT Support Professional Certificate, Information Technology

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