Syed Majeed

About

Amazon benefits from a dedicated IT Support Specialist with a background in engineering from ISL Engineering College. This role builds on over four years as a Customer Service Specialist, emphasizing customer engagement and problem resolution. Additionally, as a Blogger at Cracknack Services, the focus is on technical content creation, showcasing strong communication skills. Expertise spans customer service, technical troubleshooting, and automotive electrical systems, all seamlessly integrated with a collaborative and solution-driven approach.

Experience

• IT Support Specialist · Qatar Islamic Bank (QIB)2025-10-01 –

  Provide technical assistance for relocation and setup of network, systems, user workstations, and telephony. Plan and execute relocation of IT hardware (PCs, printers, servers, switches, routers) between old and new locations. Maintain and update inventory of all IT assets before and after the move. Implement and test network connectivity and security systems at the new location. Coordinate with third-party vendors for service transitions (ISP, telecom, physical security, etc.). Provide on-site support to quickly resolve issues during and immediately after the move. Offer end-user support for hardware/software setup, login issues, and peripheral connections. Document and update technical guides in relation to the new branch setup.

• Blogger · Cracknack Services2023-12-01 –
• Information Technology Support Specialist · Amazon2025-01-01 –
• Customer Service Specialist · Amazon2020-12-01 –
• Customer Service Representative · Amazon2023-06-01 – 2024-04-01
• Manager · New Tiger Auto Electricals2019-12-01 –
• IT Support Specialist · New Tiger Auto Electricals2019-12-01 – 2021-05-01

  Supervised daily operations and staff while ensuring excellent customer interactions. Implemented service improvements that significantly reduced customer complaints. Managed vendor coordination to guarantee timely completion of repair services. Contributed to a positive work environment at NEW TIGER AUTO ELECTRICALS in Doha, Qatar.

• IT Support Technician · PRIME METRO AUTO ELECTRICALS2025-01-01 – 2025-08-01

  Led IT support operations at Prime Metro Auto Electricals, enhancing service delivery and client satisfaction. Managed troubleshooting processes, resolving technical issues efficiently and effectively. Developed and implemented policies for service desk operations, ensuring compliance and quality. Collaborated with cross-functional teams to streamline communication and improve service management.

• Manager · PRIME METRO AUTO ELECTRICALS2024-06-01 – 2025-01-01

Education

• ISL Engineering CollegeEngineering Education
• Ms junior collegeIntermediate
• ST marks boys town high schoolSSC, SSC
• St Marks Boys town High SchoolHigh School Diploma

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