TAMIKA N. C.

About

With a solid foundation in Human Resources Management from the Association of Business Executives in the UK, I have transitioned into a dynamic career in the solar energy sector. Currently, I am a Solar Designer at United Better Homes, where I specialize in remote solar design, leveraging advanced tools like LiDAR, Sunnova, Aurora, and Everbright. My role involves estimating project costs, designing system layouts, and developing financial models for solar installations. Previously, I served as a Virtual Assistant Operations Manager at the same company, managing operational issues and enhancing customer service. My experience also includes a stint as an Administrative Assistant, where I maintained CRM records and facilitated solar consultations. Additionally, I worked as a Virtual Admissions Assistant at TwinPalm Leadership University, managing CRM automations and coordinating admissions processes. My diverse experience underscores my adaptability and commitment to excellence in both the solar industry and educational administration.

Experience

• Solar Designer · United Better Homes01-01-2024

  Estimate the cost of solar projects, considering factors like location and property size, with a focus on LiDAR, Sunnova, Aurora, and Everbright in remote solar design. Providing technical support to team members, including engineers, contractors, and end users, throughout the entire project lifecycle. Designing system layouts tailored to customer needs and available space, incorporating LiDAR technology for precise solar design. Developing financial models for solar installations, considering local incentives, labor costs, material costs, utility rates, tax credits, etc., with a specific emphasis on remote solar design tools like Sunnova and Everbright. Creating drawings or models of proposed systems, including roof-top solar arrays, ground-mounted solar arrays, and solar farms, utilizing LiDAR data for accurate site analysis. Developing proposals and bids for new projects, outlining design requirements and costs, incorporating insights from LiDAR and other remote solar design tools. Coordinating with team members throughout the project lifecycle to ensure designs are feasible and compatible with other systems, emphasizing collaboration in remote solar design.

• Virtual Assistant Operations Manager · United Better Homes07-01-2022

  Managing operational issues related to our solar panel sales and installation business. Scheduling meetings and team building sessions as required for effective teamwork in our solar projects. Promptly answering the questions of staff and other stakeholders in the solar industry. Providing excellent customer service and maintaining relationships with customers. Preparing and filing forms and other documents relevant to solar panel projects. Assisting with recruitment and onboarding processes for our solar team. Updating logs and order forms for accurate record-keeping in our solar business. Continuously analyzing all operations, forwarding suggestions for improvement to enhance our solar panel services.

• Administrative Assistant · United Better Homes07-01-2022 – 08-01-2023

  Maintenance of CRM record. Communicate clearly with leads on various platforms including Salesforce, HighLevel, CED and Freshdesk. Schedule appointments with leads, schedule site surveys and solar consultations using G-Suite. Submit permits for approved proposals via Rhode Island Online permitting portal. Pitching sales calls to generated prospective clients. Submitting applications along with day to day tasks. Prepare reports on lead generation and conversion. Provide administrative support to the team to ensure optimal operations day to day.

• Virtual Admissions Assistant · TwinPalm Leadership University06-01-2023 – 08-01-2023

  Logged inbound inquiries from prospective students into our CRM. Followed up with outbound communications through SMS, email, and phone calls. Managed CRM automations for efficient communication processes. Worked in liaison with our Zambian admissions department for coordination and collaboration. Provided information regarding the admissions process and school policies to students, their parents, and other members of the community. Reviewed applications to ensure that all required documents were submitted. Screened applications for admission to determine which candidates should be interviewed. Explained application procedures and deadlines to prospective students and their parents. Conducted interviews with applicants to determine their suitability for admission. Coordinated admission events such as interviews or open houses. Provided information about financial aid options and deadlines to prospective students and their parents. Maintained an inventory of brochures, pamphlets, and other materials related to the school’s programs and policies. Reported on student progress to teachers, counselors, and other school staff.

Education

• Association of Business Executives - UKAdvanced Diploma, Human Resources Management
• ABE UKAssociate's degree, Human Resources Management

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