About
With a solid foundation in customer service, I have excelled in roles that demand high efficiency and empathy. I began my career as a Customer Care Representative at Afrizan People Intelligence, where I maintained a 90%+ customer satisfaction rating and effectively logged interactions using Freshchat CRM. My ability to deliver clear product and service information ensured I met performance targets consistently. Currently, I serve as a Customer Care Agent at DSG Consumer Partners, where I resolve over 200 customer queries weekly, achieving an impressive 15-second average first response time. My role involves collaborating with technical support teams to address escalated issues, showcasing my teamwork and problem-solving skills. I hold a Matric Certificate from Lenz Public School, completed in 2019. My dedication to customer satisfaction and efficiency has been a hallmark of my professional journey.
Experience
- Customer Care Agent · DSG Consumer Partners01-01-2023
Resolved over 200 customer queries weekly via Freshchat live chat, achieved 15-second average first response and 20-minute resolution time. Handled high-volume live chat inquiries with professionalism and empathy. Collaborated with technical support teams to resolve escalated issues. Worked collaboratively with other departments (e.g., technical support) to resolve escalated issues.
- Customer Care Representative · Afrizan People Intelligence01-01-2022 – 12-01-2022
Logged customer interactions accurately using Freshchat CRM. Delivered timely, clear product and service information. Maintained a 90%+ customer satisfaction rating based on internal KPIs. Met performance targets in resolution time and customer satisfaction.
Education
- Lenz Public SchoolMatric Certificate
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