Tiffany Gouveia
Customer Experience Representative | Data Entry, Transcription & Administrative Support | Business Administration Student
10 yrs experience · Georgia, USA · <10 hrs/week
About
Business Administration student seeking impactful opportunities. Dedicated professional with over three years of experience as a Customer Experience Representative at GuildQuality, contributing to customer satisfaction through phone interviews, documentation of homeowner feedback, transcription, data entry, surveys/research, and internet publishing for home improvement reporting (Best Pick Reports). Strong foundation in administrative support, business organization, data entry, transcription, and customer engagement, with additional healthcare administrative/clinical experience including EMR data entry, billing, patient scheduling, and insurance verification.
Skills
Experience
- Customer Experience Representative · GuildQuality (An EverCommerce Solution)06-01-2021 – 08-31-2024
*Conducting phone interviews with homeowners to assess their satisfaction level in working with their builder, remodeler or contractor; Documenting the homeowners' responses on an electronic record, publishing and submitting customer reports to the home improvement companies. (Data Entry, Survey & Research, Internet Publishing) *Answering customer phone calls for Best Pick Reports publishing to find out which services they need; Referring and transferring those customers to Best Pick Reports recommended companies for home improvement services. * Data Entry Transcription for Best Pick Reports publishing: Listening to phone call recordings for sales leads. Transcribing the customer contact information onto a contact form for the sales leads to be submitted to home improvement companies. *Spreadsheet Data Entry
- Customer Service Representative · Alorica07-01-2020 – 06-30-2021
Remote Call Center/Work at home Customer Service Representative (Retail Order Capture Agent): Answering phone calls for Evine/ShopHQ and Home Shopping Network (HSN) companies. Placing online orders for customers over the phone; entering and posting HSN credit card payments to the accounts of customers calling to pay their bills by phone.
- Patient Service Specialist (PRN/Floater) · Emory Rehabilitation Outpatient Center in Partnership with Select Physical Therapy04-01-2013 – 10-31-2020
Providing administrative assistance to several clinic locations; Checking patients in when they arrived and checking patients out after their appointment was complete. Processing all copayments, co-insurance payments, and supply payments for each patient that came to the office, verifying health insurance benefits, daily billing, completing and faxing new physical therapy requests to workers' compensation companies and health insurance companies for authorization of office visits, faxing therapists' clinical notes to doctors to be signed, scheduling appointments, organizing patients' charts, computer data entry for patients' EMRs (using Therapy Source and Regional Management Therapy EMR systems), sending medical records to the doctors, lawyers, and workers' compensation companies that request them, appointment confirmation phone calls, using Microsoft Excel to create charts showing patient attendance numbers each day, scanning documents into Therapy Source EMR system for patients' electronic medical records.
- Clinical/Administrative Medical Assistant · New Beginnings Comprehensive Women's Healthcare04-01-2012 – 08-31-2012
Preparing rooms for PAP smears, Taking patients' vital signs, Assisting with IUD inserts, Listening to fetal heart tones, patient interviews, Nonstress tests, Urinanalysis and UPTs, Prepared urine cultures, vaginal cultures, and PAPs for the lab, cleaning and stocking rooms, phone triage, appointment scheduling, scanning patient ultrasounds and charts into EMR system (Sage Intergy), Calling for insurance benefit verifications and pre-certifications, appointment confirmation phone calls, patient check-in and checkout at front desk (included the handling of money, taking co-payments, balancing the cash drawer, and maintaining the electronic payment journal each day.)
- Clinical Medical Assistant · Eastview Internal Medicine10-01-2011 – 04-30-2012
Taking patients' vitals signs, patient interviews, EKGs, cleaning rooms, Taking phone calls and messages, Urinanalysis, EMRs (Medisoft/Clinical computer program), assisted with PAP smears, Venipuncture, Snellen Chart Eye Exams, Laboratory Letters, Strep Tests, Appointment Scheduling, Filing, Preparing blood samples for the laboratory, Billing
- Certified Medical Assistant Extern · Henry Ford Health System01-01-2011 – 03-31-2011
Henry Ford Hospital Outpatient Cardiology Clinic Externship Took patients' vital signs, venipuncture, EKG, cleaned and stocked exam rooms, answered phones and took messages, organized patients' charts.
Education
- Georgia Piedmont Technical CollegeAssociate of Applied Science, Business Administration
- Georgia State University Perimeter CollegeBusiness Administration, Business Administration
- Henry Ford CollegeCertificate of Achievement, Medical Office Assistant
- HEART Academy High SchoolHigh School Diploma
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