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Uthando Xala

Creative Marketer & Content Creator | Customer Service | Biometric Officer Trainee

2 yrs experience · Johannesburg, South Africa · <10 hrs/week

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About

Creative marketer passionate about content creation and video editing, with experience in customer service, process improvement, and collaborating with teams to develop marketing solutions. Has volunteered in candidate-facing customer service roles, supported a church marketing department as a content creator, and is currently training as a Biometric Officer. Also builds and refines website design projects focused on clean, user-friendly business layouts and client communication.

Skills

CommunicationContent CreationCustomer ServiceInterpersonal SkillsInterpersonal skillsLayout DesignProcess ImprovementTime ManagementTime managementVideo EditingVideo editing

Experience

  • Biometric Officer Trainee · Mbonge Human Capital04-01-2025

    Assisting in the collection and processing of biometric data Learning and familiarizing oneself with biometric systems and technologies Participating in training programs to develop skills in biometric analysis and identification Assisting experienced biometric officers in their duties Maintaining accurate records and databases

  • Marketing (Content Creator) · Grace Bible Church09-01-2024

    Serving in the Marketing department as a content creator. Taking videos of church events and capturing moments. Discipleship and Leadership 101 classes Supported development of marketing materials for upcoming performances. Collaborated with marketing teams on content creation initiatives. Contributed ideas towards the development of innovative marketing solutions.

  • Customer service (volunteer) · Mbonge Human Capital01-01-2024 – 04-01-2025

    Provided excellent customer service to a diverse population of clients, displaying strong interpersonal skills. Dealing with candidates over the phone and face to face coming for interview and fingerprints, ushering candidates from reception to boardroom Identified opportunities to improve processes related to customer service delivery.

  • Cabin Crew Training · EPT Aviation Training03-01-2023 – 07-31-2023

Education

  • Prestige College High SchoolNSC Matric

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