Wendy Mwende

About

Hello, my name is Wendy, and I am a seasoned customer service professional with over 2 years of experience in the industry. Throughout my career, I have developed a strong passion for providing exceptional service and building positive relationships with customers. I possess excellent communication skills, both verbal and written, which enable me to effectively interact with customers from diverse backgrounds and resolve any inquiries or issues they may have. I am known for my calm and patient demeanor, as well as my ability to adapt to various situations and find solutions quickly. I am driven by a strong sense of empathy and genuinely enjoy assisting customers in any way I can.

Experience

• Brand Ambassador · Trueblaq09-01-2018 – 06-01-2021

  . Increased customer satisfaction ratings by effectively addressing and resolving customer complaints and issues in a timely manner. • Established strong relationships with key clients, ensuring a personalized and reliable customer experience. • Grew brand awareness in the community by 30% in 6 months through successful promotional events.

• Customer Care (Internship) · Safaricom09-01-2022 – 03-01-2023

  . Cut back on complaints by 40% by initiating a new call script to meet customers’ most urgent needs. • Utilized CRM tools to manage customer interactions and analyze data to improve customer experience. • Assisted customers with complex queries and effectively resolve customer complaints, resulting in a 90% customer satisfaction rate.

• Virtual Assistant · Freelance04-01-2023

  • Increased sales conversion rate by 15% through implementing effective product descriptions and optimizing website layout. • Increased website traffic by 30% through implementing search engine optimization techniques and targeted digital marketing campaigns. • Improved customer satisfaction rating by 20% by addressing customer concerns promptly and effectively through chat support and email.

Education

• Egerton UniversityBachelor's Degree, Business

Similar talent on Pangea

Linda M.Proven expertise in customer success and care, ensuring high satisfaction levels through attentive tailored service. Skilled in streamlining operationNairobi, KenyaEsther W.Virtual Executive Assistant & CRM/Marketing Automation Specialist | Nairobi, KenyaNairobi, KenyaAltagracia D.Customer Experience ExpertiseSanto Domingo, Dominican RepublicCandyAnne K.Experienced Administrative and Customer Service Professional