Xavier Newingham
Assistant General Manager looking to transition into Business and Data Analytics
0 yrs experience · Charleston, SC · <10 hrs/week
About
Dependable customer-focused administrative professional with proven experience in data entry, scheduling, document management, and client support. Skilled in managing inquiries, resolving issues, and coordinating daily operations with a track record of improving workflows and customer satisfaction. Currently expanding skills into data analytics and business management, leveraging leadership, problem-solving, and organizational abilities to analyze data, streamline processes, and support decision-making in a corporate or analytical environment.
Skills
Experience
- Customer Success Manager Lead · ShippoJune 2023 – Present
Managed key accounts, developed strategies to maximize product adoption, collaborated with sales, product, and engineering teams, and acted as a trusted advisor to improve customer satisfaction.
- Customer Success Manager · Global Connect Inc.January 2021 – May 2023
Managed a caseload of 75+ customer accounts, resolved complex issues, collaborated with sales and product teams, contributed to customer retention and engagement, and used Microsoft Office Suite and other communication platforms.
- Customer Support Specialist · Connect Now ServicesAugust 2018 – December 2020
Provided first-line support via phone, email, and chat, documented customer interactions, achieved high customer satisfaction ratings, and collaborated within a team to resolve issues.
Education
- Trident Technical CollegeCertificate, International Business
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