Zipporah Nyambura

About

With a strong foundation in hospitality management from Rift Valley Institute of Science and Technology, I have honed my skills in various roles across the hospitality and service industries. My experience as a Front Desk Receptionist at Heritage Resort has equipped me with excellent customer service and administrative skills. At Masada Resort, I gained diverse experience in roles such as housekeeping, receptionist, chef, storekeeper, and waitress, enhancing my adaptability and multitasking abilities. As a Sales Agent at Ultra Home Finishes, I developed expertise in customer relations and sales strategies. My role as a Transcriptionist at TranscribeMe has refined my attention to detail and proficiency in handling confidential information. I am currently expanding my skill set with a Certificate in Virtual Assistance from ALX Academy, preparing for future opportunities in executive support.

Experience

• Front Desk Receptionist · Heritage Resort11-01-2021

  Welcome visitors and direct them to the appropriate person or department. Answer phone calls, take messages, and transfer calls as needed. Respond to emails and handle basic inquiries. Schedule and manage appointments or meetings. Keep the reception area clean and organized. Maintain records of visitors and staff movements. Handle incoming and outgoing mail or deliveries. Provide basic information about the company's services or products. Assist with administrative tasks like filing, photocopying, or data entry. Ensure office security by monitoring entry and managing visitor logs.

• Transcriptionist · TranscribeMe11-01-2017

  Listening to audio/video files, accurately interpreting and understanding spoken words, including different accents and speech patterns. Transcribing content, converting audio or video recordings into written text, maintaining clarity and readability. Editing and formatting, ensuring the transcription adheres to specified formatting guidelines or styles. Proofreading, reviewing transcriptions for grammatical, spelling, and punctuation errors. Researching, verifying unfamiliar terms, names, or technical jargon for accurate representation. Time stamping, adding timestamps to transcriptions, especially for videos or legal proceedings. Handling confidential information, ensuring the security and confidentiality of sensitive or private content. Specialized transcriptions, working on specific types like legal, medical, or academic content, which may require additional knowledge or certification. Meeting deadlines, delivering high-quality transcriptions within the agreed time frame. Using transcription tools, leveraging software like transcription platforms, foot pedals, or speech-to-text tools to enhance productivity.

• Housekeeping/Receptionist/Chef/Storekeeper/Waitress · Masada Resort10-01-2017

  As a waitress, greeted customers and guided them to their tables, took food and drink orders accurately, served food and drinks promptly, checked in with customers to ensure satisfaction, handled customer complaints or requests politely, cleaned and reset tables after guests left, processed payments and provided change or receipt. As a receptionist, welcomed visitors and directed them to the correct department, answered and directed phone calls, took messages, managed appointments and meetings for staff, handled incoming and outgoing mail or packages, responded to customer inquiries in person or by email, maintained a clean and organized reception area, assisted with administrative tasks like filing and data entry. As a housekeeper, cleaned and sanitized rooms, hallways, and bathrooms, changed bed linens and replaced towels, restocked supplies like toiletries and cleaning products, dusted and cleaned furniture and surfaces, vacuumed carpets and mopped floors, reported maintenance issues to management, ensured rooms were prepared for new guests. As a storekeeper, received, inspected, and stored incoming goods and materials, organized and maintained inventory in a neat and orderly fashion, tracked and recorded stock levels, ensured accurate inventory records, handled outgoing shipments and ensured timely deliveries, ensured the storage area was clean and safe, assisted in stock-taking and managing reorders, reported any discrepancies or damage to inventory.

• Sales Agent · Ultra Home Finishes01-01-2021 – 01-01-2022

  Found and talked to potential customers through visits, calls, or online platforms. Helped customers choose the right tiles, paints, doors, and other home finish products. Explained product features, benefits, and how to use them. Gave price quotes, created invoices, and handled sales agreements. Stayed updated on market trends, competitor products, and company offerings. Suggested other products customers might need to increase sales. Answered customer questions and solved any problems they had. Worked with the warehouse and delivery team to make sure products arrived on time. Built good relationships with customers to encourage them to come back. Reached sales targets and shared updates with the manager. Took part in events or promotions to attract new customers. Kept clear records of sales, customer details, and product stock.

• Casual Work Service · Newstead Hotel10-01-2019 – 11-01-2020

  Welcomed customers and showed them to their tables. Gave menus to customers and explained the options. Took food and drink orders accurately. Served food and drinks to customers at their tables. Checked on customers to make sure they were happy with their meals. Handled any complaints or special requests politely. Cleared empty plates and cleaned tables after customers left. Prepared the bill and collected payment from customers. Kept the dining area clean and tidy. Worked with kitchen staff to ensure orders were correct and served on time.

Education

• ALX AcademyCertificate in virtual assistant, Executive Assistant/Executive Secretary
• Rift Valley Institute of Science and TechnologyDiploma in hospitality management, Hospitality Administration/Management

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