Cheryl Gamero

About

Experienced operations leader with a strong background in retail and supermarket operations, customer service, and team management. Proven track record in optimizing workflows, reducing wastage, and enhancing customer satisfaction. Holds an MBA and brings expertise in inventory management and strategic planning. Experienced in leading cross-functional teams, implementing process improvements, and driving operational excellence.

Experience

• Assistant Operations Manager · Parade Organics04-01-2023 –
• Store Support Supervisor · Whole Foods Market11-01-2022 – 04-01-2023

  • Assisted department leader with supermarket operations, including opening and closing procedures, cash register management, and customer service desk operations.\n• Handled customer returns and issued refunds, resolving customer complaints effectively.\n• Provided support to cashiers in case of customer issues or procedural doubts, ensuring smooth check-out process.

• Retail Sales Associate · Parade Organics04-01-2022 – 04-01-2023
• Fulfillment Associate · Parade Organics11-01-2021 – 11-01-2022
• Assistant General Manager · Comercial Jamastran06-01-2018 – 09-01-2021

  • Supervised daily operations and delegated tasks to over 25 team members, ensuring smooth workflow.\n• Successfully recovered 45% of old credits and reduced product waste and loss by 80% through continuous monitoring.\n• Assisted in company restructuring in 2021, implementing new processes in daily operations.\n• Organized the company's first tasting fair with assistance from more than five distributors, broadening customer reach.\n• Managed inventory in collaboration with warehouse assistant, maintaining optimum stock levels.\n• Fostered new alliances with distributors, broadening the company's product portfolio.

Education

• University Canada WestMaster of Business Administration - MBA
• Universidad Tecnológica CentroamericanaBachelor of Arts - BA, Graphic Design

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