Adeola Adejare

About

With a Bachelor's degree in International Relations and Affairs from the University of Port Harcourt, I have honed my skills in communication and problem-solving through my roles as a Customer Service Representative. At EARS Auto Recovery, I efficiently managed customer inquiries related to vehicle recovery services, ensuring timely assistance and customer satisfaction. My role involved coordinating with drivers and recovery teams, managing accounts, and liaising with insurance companies to streamline processes. Prior to this, I worked at SuperMum Int'l, where I handled customer inquiries across various platforms, processed orders, and maintained detailed records of interactions. My experience has equipped me with the ability to resolve issues effectively, enhance customer service practices, and engage with clients to ensure a seamless service experience.

Experience

• Customer Service Representative · EARS Auto Recovery04-01-2022 – 11-01-2023

  Responded swiftly to inquiries related to vehicle recovery services. Coordinated with drivers and recovery teams to ensure timely assistance. Managed customer accounts, processed service requests, and updated relevant information. Resolved service-related complaints and ensured customer satisfaction. Provided detailed explanations of recovery processes, service fees, and timelines. Kept accurate records of service calls, transactions, and customer feedback. Liaised with insurance companies, garages, and other partners to streamline recovery processes.

• Customer Service Representative · SuperMum Int'l09-01-2019 – 03-01-2022

  Handled customer inquiries and provided support via phone, email, and chat, resolving issues efficiently and effectively. Responded quickly to customer inquiries about the organization. Processed orders, applications, forms, and requests. Coordinated with team members and other teams of the organization when needed. Maintained comprehensive records of customer interactions, transactions, feedback, and complaints. Offered suggestions for enhancing customer service practices. Engaged with customers across multiple communication platforms.

Education

• University of Port HarcourtBachelor's degree, International Relations and Affairs

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