Adeola Yusuf

About

A dedicated customer relationship and sales professional. With a degree in insurance and ongoing training in digital marketing and professional relationships, committed to staying ahead of the curve and providing top-notch service to every client.

Experience

• Customer Care Team Lead · Carewell02-01-2024

  Led the customer care team to ensure high-quality support and satisfaction. Oversaw team operations, provided guidance, and implemented strategies to improve customer service.

• Customer Care Associate · Carewell05-01-2023 – 02-01-2024

  Provided excellent customer support through meaningful interactions, assisted with orders, returns, and product questions, and ensured customers felt valued. Engaged in continuous training and effectively used relevant tools and software to ensure customer satisfaction.

• Customer Support Specialist · Koya Communications08-01-2019 – 04-01-2023

  Provided exceptional customer support, resolved inquiries and issues, and delivered solutions with a focus on client satisfaction. Managed customer interactions across various channels, maintaining detailed records, and collaborated with teams to improve service processes and enhance the overall customer experience.

• Social Media Manager · Pergad travels02-01-2018 – 08-01-2019

  Created and ran social media plans. Produced interesting content, managed online communities, and tracked social media performance. Improved campaigns to increase brand visibility, grew followers, and reached marketing goals on various platforms.

• Associate Creative Director · Boxesbyadeola01-01-2016 – 09-01-2017

  Blended creativity with strategic vision to curate unique and memorable gifting experiences. With an eye for design trends and a knack for understanding diverse preferences, I led a team in crafting innovative and personalized gifts that leave a lasting impression. Committed to infusing joy and thoughtfulness into every present, I brought a passion for creativity and a dedication to making special moments truly unforgettable.

Education

• Lagos State UniversityBachelor's degree, Insurance
• Google coursesCertificate, Digital marketing & E-Commerce
• WED academyFull event planning course-class, Event planning and management
• CouseraCertification, Digital marketing & E-commerce

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