Ali Arslan

About

With a Master of Science in Computer Science from Sarhad University of Science and Information Technology, I have developed a robust career in technology and product management. Currently, I serve as a Product Experience Analyst at US Mobile, where I analyze metrics to enhance product offerings and support customer service. Previously, I worked as an SMB Account Executive at Motive, focusing on prospecting and aligning client needs with software solutions. My role as an Account Manager at iCrowdNewswire involved managing media services and deploying AI-driven technologies for press release distribution. At CareCloud, I was a Client Relationship Manager, providing SaaS and HIT solutions to healthcare practices. I began my career as a Junior iOS Developer at Metis International Limited, collaborating with Vodafone on fleet management applications. My diverse experience spans technical support, client management, and product development, with a strong focus on leveraging technology to drive business growth.

Experience

• Product Experience Analyst · US Mobile02-01-2023

  As a Technical Support Specialist, served as a main point of contact for issues and questions about US Mobile. Evaluated company products and compared them against industry trends. Developed an understanding of company products to meet current and future needs. Analyzed metrics to continually improve company products. Contributed to company operations, such as costing, inventory control, planning, and budgeting. Assisted the company in achieving short and long-term goals relating to product growth. Worked with other departments to improve the analysis and presentation of products. Studied industry trends and forecasted market behavior. Suggested customer-oriented product development and improvisation plans. Managed existing or new products. Played an active role in new product acquisition. Coordinated with other teams to establish budgets and timelines for product development. Presented product performance reports at management meetings or AGMs. Worked with product managers to facilitate product placement and increase sales and revenue. Provided email, chat, and voice support, answering inbound inquiries through US Mobile's support hotline. Conducted customer service analysis by collecting customer support requests and providing end-to-end support.

• SMB Account Executive · Motive03-01-2022 – 02-01-2023

  Conducted high volume cold calling, prospecting new business, and making outbound calls. Demonstrated Motive software to prospective fleet managers and drivers. Surveyed prospects to understand pain points within their business to align those needs with the Motive solution. Educated fleet managers and drivers about Motive, understood their requirements, and helped them get started with Motive. Maintained a consistent pipeline of qualified prospects and provided accurate forecasts for revenue. Achieved daily KPIs and monthly quota.

• Account Manager · iCrowdNewswire11-01-2021 – 06-01-2022

  Managed SaaS, ESG, CSR & DEI media services. Worked with The Wall Street Journal ESG Reports, Forbes Sustainability, and Politico Diversity. Engaged in content, class action, and research marketing. Deployed new AI-driven technologies for press release distribution services. Conducted international digital marketing newswire and social promotions driven by Google, Facebook, and LinkedIn ads. Handled B2B sales, RFQ, RFP, RFI, and RFT. Built and managed a portfolio of clients, ensuring ongoing positive relationships. Maintained Zoho CRM and tickets on Jira. Managed client retention and communication through email, proactive calls, meetings, and demos. Updated CRM and ensured account managers were aware of changes within clients.

• Client Relationship Manager · CareCloud08-01-2020 – 11-01-2021

  Provided SaaS and HIT solutions to healthcare practices. Leveraged IT to provide comprehensive practice management solutions and improve revenue cycles for clients. Conducted data mining and administration, RCM, and ROI. Built and maintained relationships with clients and key personnel. Provided tech support and CCM/medical billing to practices. Conducted business reviews to ensure client satisfaction. Responded to client queries and provided technical and domain training. Worked closely with account managers and other departments. Escalated and resolved client concerns. Updated CRM and ensured account managers were aware of client changes. Alerted sales team about opportunities for further sales within key clients. Conducted client satisfaction surveys and reviews. Passed leads to sales team and followed up on progress. Liaised with internal departments to fulfill client needs effectively.

• Junior iOS Developer · Metis International Limited01-01-2021 – 09-01-2021

  Served as a junior iOS developer. Worked with Vodafone on Fleet Management and Drivers App. Integrated APIs, explored Map Trail, Geo Fence, and live tracking.

Education

• Sarhad University of Science and Information TechnologyMaster of Science - MS, Computer Science

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