Victoria O.

About

Research-oriented product designer with experience in the clean energy, consulting, education, and finance industries. Experienced in taking products from 0-to-1 and leading the end-to-end design process within cross- functional teams. Embraces complex business problems, and designs are approached with creativity and analytical thinking backed by a deep understanding of user behavior and business KPIs.

Experience

• Product Designer · JP Morgan08-01-2022 – 11-01-2023

  Lead designer on a proprietary new platform that helped scale the firm's $30 billion Markets SaaS business - Validated designs by converting business requirements into user flows, wireframes and then low and high- fidelity prototypes in Figma, which were leveraged to test different features with 3-5 participants each month - Analyzed and integrated research findings from usability testing to implement 2 new applications for the proprietary platform, in 10 months - Presented proposed designs in weekly design review sessions, and actively engaged in constructive feedback exchanges with fellow designers - Spearheaded and maintained the design libraries for the 2 applications in Figma, through the creation of custom components combined with pre-existing components found in the firm’s design system - Created mockups and annotated design documents, highlighting expected behaviors and interactions for the designed features, which reduced build time for the development team - Performed design quality assurance checks to ensure build was aligned to final designs

• Product Designer · Accenture02-01-2020 – 06-01-2022

  Led the design and built out the design system of innovative products, for two different projects􏰒 - Built out the design system for a new web application based financial system in Adobe XD, for a UK central bank, which processed £700 billion worth of transactions per day - Lead designer on an innovative procurement platform which leveraged a shared blockchain network that brought buyers and suppliers together on a distributed application - Liaised with key stakeholders to define requirements which led to the inclusion of an embedded risk assessment in the application, resulting in a 95% supplier compliance rate and reduced non-compliance risk to the firm - Conducted usability testing and subsequent feature redesigns reduced manual data entry by 39% and reduced supplier onboarding time by 73% (from 15 days to 4 days)

• User Researcher · Imperial College London09-01-2018 – 09-01-2019

  Interviewed smart city industry professionals to gain insights to create a new course offering for the university - Analyzed interview responses using the software NVivo and provided recommendations for overcoming curriculum gaps based on conclusions drawn from themes in the data - Research and recommendations resulted in the creation of a new course module which is being taken by over 20 MSc students per year

• Lead Researcher · CleanTechMethods Inc.04-01-2018 – 10-01-2018

  Collaborated with business leads to define opportunities and goals for the clean energy start-up company - Analyzed large datasets and conducted market research to identify target demographics and market segments to guide the development of the company’s software products - Conducted competitive analyses and led weekly presentations where information on current competitors and the latest industry news were relayed to key stakeholders

• Chief Marketing Officer · UOB09-01-2015 – 06-01-2016

  - Developed and executed comprehensive marketing campaigns to promote the society to prospective joiners, resulting in a 35% increase in membership - Collaborated with cross-functional teams to develop marketing materials including brochures, flyers, swag bags, and digital assets - Managed social media channels and email marketing campaigns, driving 60% growth in online engagement Increased society awareness through relationships built with academic departments and various societies

Education

• University of BristolBachelor's Degree, Geology
• Imperial College LondonMasters Degree, Environmental Technology

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