Anna Hallai

About

I help MSPs, staffing programs, and enterprise teams run smoother contingent workforce operations with specialized support in SAP Fieldglass and VMS workflows.\n\nFor the past several years, I’ve worked inside large programs handling the full contractor lifecycle handling onboarding, compliance, worker changes, extensions, data integrity, rate updates, and vendor coordination. I understand how quickly things can pile up, how much accuracy matters, and how essential it is to keep both managers and suppliers moving in the right direction.\n\nMy approach is simple:\nclean processes, clear communication, and reliable execution.\n\nWhether a team needs help managing incoming reqs, navigating Fieldglass tasks, supporting volume spikes, or ensuring data consistency, I’m the person who jumps in, gets organized fast, and keeps everything on track.\n\nI’m currently offering freelance Fieldglass/VMS support for MSPs and staffing partners who need extra hands either on a part-time, project-based, or short-term basis.\n\nIf your team is stretched thin and could use someone who truly understands contingent workforce operations, feel free to reach out. I’d love to connect.

Experience

• Contingent Workforce Program Analyst (SAP Fieldglass) · Carnival Cruise Line08-01-2023 – 11-01-2025
• Talent Supply Chain Consultant · KellyOCG11-01-2022 – 07-01-2023

  As a Talent Supply Chain Consultant at Kelly OCG, my role revolves around full-cycle recruitment for a diverse range of positions. I provide a consultative approach to hiring managers and candidates, ensuring the acquisition of top talent through strategic sourcing strategies. Additionally, I act as a liaison with suppliers to resolve operational issues, negotiate rates, and maintain a sense of urgency and attention to detail in managing multiple situations effectively. With a strong focus on discipline and execution, I take initiative to understand client needs and skills required for open roles, while also fostering positive client and employee engagement through strategic relationship building. Accomplishments: • Implemented a streamlined recruitment process that reduced the time-to-fill positions by 30%, ensuring that critical roles were filled promptly, leading to increased team productivity and minimized disruptions. • Consistently met and exceeded program Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), showcasing a high level of efficiency and effectiveness in managing multiple recruitment situations and maintaining attention to detail. • Acted as a liaison with suppliers and resolved daily operational issues proactively, resulting in improved supplier relationships and a smoother recruitment process. • Demonstrated exceptional problem-solving skills and expertise as the primary point of contact for the USC KellyOCG Team, providing valuable insights and recommendations to enhance processes and resolve challenges.

• Contingent Workforce Outsourcing Coordinator · KellyOCG08-01-2021 – 11-01-2022

  As the primary point of contact for escalations and inquiries, I act as a liaison between the team and customers, ensuring seamless operational activities and onboarding/offboarding processes. I monitor and resolve program-related issues, maintain professional rapport with both customers and suppliers, and contribute as a cooperative team member to deliver exceptional service and timely solutions. Accomplishments: • Successfully handled and resolved escalated issues from both the team and customers, resulting in a 25% reduction in the number of escalations and improved overall team productivity. • Acted as the main point of contact for customer questions and concerns, consistently addressing their inquiries promptly and effectively. This led to a 20% increase in customer satisfaction scores and positive feedback from clients about the quality of service provided. • Utilized the VMS to run various reports and analyzed the data to identify service delivery issues. Through data-driven insights, I was able to recommend appropriate solutions, leading to a 30% reduction in service delivery errors. • By effectively managing logistics and assignment information between hiring managers and suppliers, I contributed to the overall program's efficiency, resulting in the program running more efficiently.

• Paraprofessional · JKL Bahweting School02-01-2018 – 08-01-2021

  Providing a positive and nurturing guide for middle school students and attending to their physical, personal, academic, and emotional needs. Accomplishments: • Through one-on-one assistance and homework help, I contributed to the academic progress of struggling students, resulting in improved grades and increased confidence in their studies. • My involvement in PBIS ticket tracking and drawings encouraged positive behavior among students, leading to a 30% decrease in disciplinary issues and an overall improvement in school climate. • My organization and management of Google Docs for locker assignments, book assignments, and other tasks streamlined administrative processes, saving approximately 2 hours per week in document retrieval.

• Office Assistant · RODENROTH MOTORS04-01-2014 – 04-01-2017

  Demonstrated flexibility and superb work ethic in enthusiastically taking on special projects while completing a wide range of office duties. Accomplishments: • By working closely with Service, Sales, and the Body Shop, I ensured that customer inquiries, complaints, and issues were addressed promptly and efficiently. As a result, customer satisfaction scores increased by 15% during my tenure. • My role in managing incoming payments for accounts and balancing Body Shop and Service accounts daily contributed to a 25% decrease in outstanding payments and improved financial tracking. • My attention to detail in managing financial accounts and paperwork contributed to 100% accuracy in daily financial reconciliations and compliance with internal audit standards.

Education

• Bay Mills Community CollegeAssociate's degree, Business Administration and Management, General

Similar talent on Pangea

Logan H.Analytical and people-centric operations leader delivering impact through workflow innovation, project management and cross-functional collaboration.St. Petersburg, FLKebalepile M.Remote Admin & Operations Pro Helping Teams Stay Organised, Efficient & On TrackJohannesburg, South AfricaOrsolya B.Program Management and Client Services SpecialistBudapest, HungaryLeah L.Online Business Manager and Master AI Prompter for Operations and WorkSlidell, LA