Briana Jones

About

Experienced Administrative and Operations Coordinator with over 5 years of proven success in enhancing operational efficiency, managing projects, and delivering high-quality support. My strong IT foundation, supported by an Associate's Degree in Computer Information Systems and certifications in CCNA and CompTIA A+, complements my expertise in project coordination and administrative support. I have a track record of optimizing workflows, improving performance, and leading cross-functional teams. Proficient in tools such as Canva, Excel, Zendesk, and ServiceNow, I am adept at leveraging technology to drive results and improve processes. Eager to bring my blend of technical acumen and operational expertise to dynamic roles where I can contribute to organizational success.

Experience

• Operations Coordinator · Havenly04-01-2021 – 08-01-2023

  Streamlined the delivery of 3D design renderings, increasing project efficiency by 20%. Enhanced quality assurance processes, improving final render accuracy by 30%. Developed SOPs and training materials, reducing new hire ramp-up time by 15%. Coordinated between vendors and designers to resolve issues promptly and maintain project timelines.

• IT Support Associate II · Amazon11-01-2019 – 12-01-2020

  Managed IT equipment and support for Amazon Operations, achieving 98% uptime. Handled server, router, and switch issues, processed 50+ troubleshooting tickets weekly. Created a New Hire Training Guide, reducing onboarding time by 20%. Utilized protocols such as VPN and Active Directory to resolve technical issues efficiently.

• Network Technician · We Do Enterprises02-01-2017 – 11-01-2019

  Applied OSI Model for network troubleshooting, improving issue resolution efficiency. Configured routers and switches, enhancing network performance with VLANs and QoS. Implemented network security measures including ACLs and Port Security.

• Senior Telecommunications Analyst (General Services Administration (GSA) Contractor) · McNeal Professional Services, Inc.11-01-2009 – 11-01-2019

  Managed FAA service transition projects, coordinating with 350+ vendors across the U.S. Improved project completion rates by 25% through effective tracking and reporting. Facilitated seamless service transitions and resolved technical issues with local exchange carriers.

• Freelance Digital Marketing & Web Design Specialist - Remote · Freelancer09-01-2023

  - Successfully created and customized websites on Wix, WordPress, Weebly, Ecwid, and Shopify, utilizing strong communication skills and creativity to meet client specifications and enhance user experience. - Developed and executed targeted email campaigns, achieving a 25% increase in open rates through effective digital marketing, coordination skills, and knowledge of campaigns. - Designed and implemented Linktree pages using Figma, increasing client brand visibility and user engagement by 40%, employing forward-thinking and creative approaches to marketing. - Managed multiple client projects efficiently, ensuring on-time delivery through excellent scheduling, coordination skills, and maintaining high client satisfaction. - Provided ongoing support to clients, improving operational efficiency and leveraging problem-solving, communication skills, and resource allocation.

Education

• West Georgia Technical CollegeAssociate of Science Degree, Computer Information Systems
• West Georgia Technical CollegeAssociates Degree, Information Technology

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