Brittany Adler

About

Client Success leader with 10+ years of experience managing national healthcare accounts, driving engagement strategies, delivering measurable client savings, and overseeing a $50M+ book of business. Proven record partnering with Fortune 500 benefit teams, leading cross-functional initiatives, mentoring account managers, and optimizing performance through metrics and business process improvement—consistently surpassing forecasts.

Experience

• Senior Director, Client Success · EHE Health12-01-2020

  Own $50M+ book of business; partner with Fortune 500 benefit teams to improve member engagement and deliver cost savings. • Develop strong relationships with key industry partners, fostering collaboration and mutual growth opportunities. • Spearhead evidence-based business reviews that strengthen strategic partnerships and secure renewals. • Mentor and develop national account managers, enhancing team performance and client outcomes. • Lead cross-functional teams to drive strategic initiatives and improve operational efficiencies leading to increased client satisfaction and retention. • Establish performance metrics to evaluate team success and enhance productivity levels.

• Senior Account Manager · Regen Med LLC09-01-2019 – 12-01-2020

  Expanded client portfolio and drove double-digit revenue growth through collaboration with sales and marketing. • Partnered with development team to enhance UX, boosting user adoption and satisfaction. • Directed lead generation and content teams to support sustained pipeline growth. • Coordinated efforts across teams to ensure seamless delivery of products and services to clients. • Developed deep knowledge of customer businesses and relationship to company objectives.

• Senior Patient Advocate · Sutton Place Personalized Medicine2013 – 2019

  Built and marketed concierge medical practice with innovative treatments and services. • Designed and executed wellness workshops and patient events, increasing engagement. • Analyzed case trends to identify areas for process improvement and resource allocation. • Served as trusted patient liaison and advocate, improving satisfaction and retention. • Designed and executed wellness workshops and patient events, increasing engagement. • Advocated for patient needs, ensuring access to personalized treatment options. • Coordinated care plans with multidisciplinary teams to enhance patient outcomes.

Education

• Pennsylvania State University, University Park, PABachelor of Science, Rehabilitation & Human Services; Disability Studies

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