Calvin Wilson

About

With a Bachelor of Business Administration from the University of North Carolina at Greensboro, I have developed a diverse career across various industries. At BetaNXT, I served as a Regulatory Agent, ensuring compliance with financial regulations and leading a team in identifying potential issues. My role as a Community Manager at Hi-Rez Studios involved spearheading projects to enhance player experience and conducting market research to drive player engagement. At Apex Systems, I managed user-generated content and resolved technical issues, leveraging my deep understanding of gaming communities. As a Recruiter for Dauntless Discovery, I streamlined recruitment processes for a law firm, ensuring alignment with firm culture. At PepsiCo, I excelled as a Financial Management Coordinator, focusing on financial modeling and resolving discrepancies. My career reflects a strong ability to adapt and excel in dynamic environments, consistently driving results and fostering growth.

Experience

• Regulatory Agent · BetaNXT04-01-2024 – 08-01-2024

  Responsible for ensuring timely and accurate completion of the department’s tasks. Accountable for the department’s SLA performance. Ensured all procedures and processes meet regulatory requirements. Learned, recognized, and applied Financial Services regulatory policies to all responsibilities. Maintained strong working relationships with Investment Companies. Led identifying and escalating potential issues or policies discrepancies. Used professional theories, concepts and company policies and SOPs to solve complex inquiries. Demonstrated knowledge and experience for effectively providing guidance and mentoring across multiple markets for a Regulatory Compliance team and other employees. Demonstrated knowledge and experience in preparing and reviewing APQRs.

• Community Manager · Hi-Rez Studios02-01-2022 – 10-01-2023

  Lead safe voice project with Unity gaming services from ideation to completion. Lead the moderation department for every World championship and new season/game launches. Created various policies that improve the player experience and improves AI capabilities. Conducted market research and data analysis to identify trends and opportunities in the gaming industry. Developed and implemented strategies to improve player retention and monetization. Created dashboards and reports to track key performance indicators (KPIs) and provide insights to stakeholders. Collaborated with game designers and developers to optimize gameplay and in-game monetization. Conducted A/B testing to identify and optimize key features and mechanics. Provided recommendations for new game concepts and features based on data analysis and industry trends. Lead in the planning and execution of marketing campaigns to drive player acquisition and engagement. Contributed to the financial planning and budgeting process by providing data-driven forecasts and projections. Extensive moderation from all forms of media to customer interaction/ Direct reporting.

• Community Manager · Apex Systems07-01-2021 – 10-01-2023

  Actively monitors creative reports and initiates contact with leadership to resolve problems. Initiates positive and supportive conversations inside the community around content, programs, contests, information and potential opportunities. Handles/controls large amounts of user generated content. Vigorously handles and controls sensitive situations like malicious content online (text, images, video). Troubleshoot and solve technical issues, including system performance, permissions, data inconsistency, and application errors. Collaborates with multiple teams to coordinate the completion of all cases/ ensuring customer satisfaction. Subject matter expert in our product and services supporting internal and external customers. Act as an escalation point for other Technical Support Specialists. Extensive knowledge of popular video gaming communities and culture. Can recognize common internet slang, memes, communication and displays the ability to keep up with pop/ modern culture. The understanding of social media content creation and the impacts it can have on the public community. Contribute to the development of our products and services by reporting and qualifying identified bugs.

• Recruiter · Dauntless Discovery12-01-2021 – 12-01-2022

  Managed recruitment processes for a prominent law firm, leveraging JazzHR as the primary platform for sourcing, screening, and tracking candidates. Implemented effective strategies to attract top legal talent, including job postings, candidate outreach, and participation in legal industry networking events. Conducted comprehensive candidate assessments, including interviews and reference checks, to ensure alignment with firm culture and job requirements. Collaborated with hiring managers and partners to understand staffing needs and develop tailored recruitment plans for various legal practice areas. Streamlined recruitment workflows and improved efficiency by optimizing JazzHR features and integrating the platform with other HR systems and tools.

• Financial Management Coordinator · PepsiCo03-01-2020 – 07-01-2021

  Actively monitor aging reports and initiate contact with customers to resolve overdue balances. Strong analytical and quantitative abilities with focus on financial modeling and analysis. Analyze and resolve any chargebacks, shortages and pricing discrepancies with the appropriate internal and external business partners. Engage with customer to understand accounting, purchasing, and delivery processes and procedures. Facilitated all aspects of the bankruptcy process. Primary owner of root cause resolution for customer exceptions. Ensure accurate customer information at all times; (i.e. AR system hierarchy, store #, vendor #, statement, etc.) and file maintenance. Monitored account performance for period and quarter end reporting purposes. Delivered against both personal and team goals (For my personal accounts Papa Johns, Panda Express, Loris Gift, AMF bowling, Orscheln). Provide guidance to administrators and other staff across teams to develop and maintain the operating budget.

Education

• University of North Carolina at GreensboroBachelor of Business Administration - BBA, Business Administration and Management, General

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