Jennifer Marmol

About

Strategic operations leader with proven expertise in driving efficiency, optimizing processes, and delivering impactful business solutions. Skilled in leveraging data insights to inform decision-making and achieve measurable outcomes. Adept at managing cross-functional teams, streamlining workflows, and supporting organizational growth through strategic planning and execution.

Experience

• Senior Operations Manager · Marmol Freight Corporation01-01-2024

  • Led strategic initiatives to optimize operational workflows, contributing to a 50% improvement in efficiency and customer satisfaction. • Championed system and technology integrations, reducing staffing requirements by 15% while improving resource allocation and efficiency. • Guided the financial planning process by preparing budgets, conducting variance analysis, and ensuring fiscal responsibility across departments. • Directed cross-functional teams to enhance collaboration, increasing operational efficiency by 30% through streamlined workflows. • Provided actionable insights to leadership through data analysis, operational reporting, and scenario planning, informing strategic decision-making. • Mentored staff at various levels, fostering leadership development and creating succession plans to sustain company growth. • Oversaw the implementation of new operational strategies that directly aligned with corporate goals, driving growth and improving profitability year-over-year. • Developed and maintained strong relationships with key internal and external stakeholders, ensuring alignment and successful project execution. • Monitored the performance of operational processes, continuously identifying opportunities for improvement to meet organizational objectives. • Actively participated in strategic discussions with senior leadership, providing input on operational risks, opportunities, and performance metrics.

• Project Specialist & Event Producer · Harvard Business Publishing04-01-2022 – 01-01-2024

  • Partnered with clients and team members to understand business needs, worked to ensure outstanding client and learner experiences for Latin America and US-based corporations • Provided support to clients, faculty, experts, students, and moderators with tasks including but not limited to: data collection, learning portal development, curriculum evaluations, metrics report outs, presentations, participant invitations, technical set up, and quality control • Collaboratively managed client relationships in production of programs with Harvard Business faculty and program moderators to deliver on-line content for managers, directors, and vice presidents • Worked to continually improve team processes and procedures while proactively addressing risks • Lead the communication and metrics strategies for a portfolio of learning experiences to monitor and drive engagement • Facilitated the development of online portals in close collaboration with the technical team. Actively assumed responsibility for continuous portal updates and improvements, demonstrating leadership in driving a successful portal innovation initiative. • Served as an Event Producer to provide 360 assistance for assigned webinars and video-conference sessions including scheduling, set up, delivery, technical assistance, recording, polling, wrap-up, and reporting for selected client engagements • Effectively utilized a variety of online program management tools to support project team and learners including: Microsoft Excel, Microsoft Word, Outlook, WebEx, Salesforce, Domo, Smartsheet, Credly, Box, Qualtrics and specialized online learning portals through Degreed, Brightspace and Harvard Business Publishing

• Operations Manager · Marmol Freight Corporation08-01-2020 – 04-01-2022

  • Led the operations team in overseeing the daily flow of work, ensuring that all processes were aligned with company goals and driving operational efficiency. • Coordinated and managed trucking projects valued at $1+ million, ensuring accurate scheduling, reporting, and execution. • Oversaw the management of company billing functions, ensuring timely and accurate invoicing and payables. • Played a key role in financial planning by preparing annual budgets, monitoring expenses, and identifying areas for cost reduction. • Monitored key performance indicators (KPIs), using data analysis to continuously improve operational processes and achieve business goals. • Supervised and mentored a team of 10+ employees, fostering a collaborative environment while ensuring smooth workflows. • Managed more than 3,000 shipments, ensuring compliance with all industry regulations and providing timely solutions for any issues. • Developed and implemented office policies, improving organizational efficiency by streamlining procedures and setting performance standards. • Spearheaded the transition to a paperless environment, resulting in a 35% increase in operational efficiency. • Identified and introduced new project management software that saved 20+ man-hours monthly, improving team productivity. • Worked closely with leadership, providing key reports and insights to President and Vice President to support company growth.

• Marketing Account Executive · TEAM Enterprises09-01-2019 – 08-01-2020

  • Assisted in managing BMW’s biggest marketing events: Regional Americas Brand and Business Summit and M Dealer with 1,000+ top-performing dealership executives from North America, Latin America and Munich for a 3-day summit • Organized and managed all executive/ancillary meetings for C-Suite BMW executives from Munich and the USA for the duration of the summit • Strength in working with fast moving cross-functional teams towards building seamless and integrated marketing campaigns • Served as a Junior Project Manager by overseeing planning and development of website builds and managed all registration communications related to project • Worked with client to assess needs and formulate solution recommendations, defined project tasks, managed resources, developed content, gathered project requirements to create statements of work/proposals, participated in remote and onsite meetings, performed testing/QA sessions and maintained deliverable schedules • Created a website build specification sheet, coordinated needs with development and creative teams and oversaw the planning for multiple room blocks • Maintained a solid level of knowledge on system functionality • Confidence to dive into projects while exhibiting the reliability and ability to navigate through ambiguity and work towards solutions that maintain the best interest of the client • Conducted and organized site inspections • Assisted in managing communication, coordination and invoicing needs for 30 travel directors • Assisted in conception and production of creative elements including; amenities, uniforms, onsite print materials, program collateral, onsite signage and presentations • Supported initiatives that promote a culture of learning, training, and cross-transfer of knowledge • Worked closely alongside Account Director, Account Supervisor, Group Account Director, Digital Design Director, Senior Graphic Designer, Senior Project Manager Experiential Marketing Manager and President

• Marketing Account Coordinator · TEAM Enterprises06-01-2019 – 09-01-2019

  • Assisted account director and account supervisor in all aspects of various program creative/execution for a $5 million dollar corporate event • Presented event activation plans to clients for approval/modification • Involved in the planning and preparation of meetings, registration, amenities, uniforms, entertainment, production, menus, site evaluations, budgets, badging, transportation, travel directors, e-mail communication, attendees, print materials, collateral, etc. • Created and maintained a 300-page deck and a 30-page specifications document depicting every detail of the program and shared with all partners/executives as the complete program overview • Assisted in monitoring and managing budget and reconciliation • Worked alongside 10 other vendors/partners for program preparation and management • Conducted regular internal meetings and kept company stakeholders abreast of program progressions • Communicated goals and issues to marketing teams • Maintained vendor and client relationships • Actively contributed in brainstorming and idea generation sessions with cross-functional teams • Conducted research for new and existing businesses and provided competitive analysis • Prepared account service-related documents such as meeting agendas, recaps, reports, proposals and other client communications and correspondence • Created project timelines and schedules • Managed client database and updated client account records • Communicated client feedback to account management teams • Skilled Programs Utilized: Mailchimp, Flow, Asana, Wordpress, Eventcore Registration System, Microsoft Excel, Microsoft Word, Powerpoint, Adobe Acrobat DC, BOX, Google Drive, Outlook, Gmail

• Field Operations Coordinator · TEAM Enterprises09-01-2018 – 06-01-2019

  • Provided feedback of best practices, marketing standards and expectations for a $1 million-dollar budget national campaign within the liquor/spirits industry • Served as a Data Analyst of over 3,000 Nationwide Allocations and ensure that the ‘percentage to goal’ does not surpass the allotted allocations agreed upon within the yearly Scope of Work • Worked closely alongside the Program Director, Group Account Director, Studio Design Manager, Senior Accountant, Project Manager and Regional Activation Managers • Participated in New Business Pitch Calls by assisting in developing creative briefs, recaps and conducting research on the brand identity, vision, goals, opportunities and competition • Created Invoice Rules and Regulations Policies for all Third Party Accounts • Monitored and reported all consumer statistics including total events, attendees, intercepts, sales, and conversion rates for monthly/quarterly evaluations • Innovated and revamped all old-school reporting, presentations, and guides with a simple yet resourceful approach in order to present data to all stakeholders in the most efficient way possible • Assisted in recruiting, interviewing and on-boarding over 100 promotional specialists for staff in all markets within the United States for Stillhouse, Bacardi, MillerCoors, Lavazza, MINI and Florida Blue • Managed and tracked all third party agency communication, reports and invoices and assist with general event management responsibilities including shipping, recapping and billing • Assisted in managing and recapping all weekly Director Calls with Regional Activation Managers and Clients

• Operations Coordinator · Marmol Freight Corporation08-01-2017 – 09-01-2018

  • Acted as the primary point of contact between employees and company leadership, ensuring smooth communication across all levels of the organization. • Managed day-to-day operations within various departments, ensuring all shipments were handled efficiently and in accordance with industry standards. • Provided ongoing support and problem-solving solutions to employees, customers, and vendors to ensure smooth operations. • Responsible for maintaining and updating company reports in the Transportation Management System, ensuring all shipment statuses were accurately logged and tracked. • Reviewed and validated shared order logs, ensuring accuracy and completeness of data. • Ensured timely and accurate handling of billing and payables, contributing to smooth financial operations. • Developed and implemented new reporting templates using Google Suite, streamlining processes across departments and improving operational efficiency. • Trained cross-functional teams on the new templates and systems, providing support to ensure consistency in report usage and updates.

• Account Manager Intern & Project Manager Intern · On The Map Marketing05-01-2017 – 08-01-2017

  • Managed over 150 clients and took charge of all Search Engine Optimization (SEO) Campaigns by delegating project action items and ensuring their completion through the process of reviewing design drafts with clients and presenting the final product. • Refined and strengthened Customer Support System to improve the productivity of the overall On-Boarding Process of the company and client relationship • Worked closely with the Chief Production Manager, Director of SEO, President of Sales, Content Strategist, Web Project Manager, Web Developer and Director of Business Development • Served as a Data Analyst by using Google Analytics, Google AdWords, Webmaster Tools, and OTM’s online database to monitor Organic, Social and Paid ranking campaigns. • Managed Web Development Projects by scheduling and carrying out initial project screening calls. • Worked closely with clients in order to create a website that fits their goals and expectations while also determining what they need in order to rank higher and generate better leads • Created and managed Customer Support system • Trained new-coming interns

• Public Relations Intern · NMG Consulting08-01-2015 – 12-01-2015

  • Created inventive social media posts for several clients as a means to make them relevant and ahead of the game • Performed weekly analytics for Facebook, Twitter, Pinterest, and LinkedIn • Provided research on important topics to be discussed with clients for future campaigns • Created online databases to facilitate contact information for past and current clients • Constantly modernized the way the client was portrayed to the public

• Marketing Intern · Roaring Concepts Marketing Agency08-01-2015 – 12-01-2015

  • Performed market research analysis and strategized innovative ways to create marketing campaign ideas while developing and coordinating on-campus and corporate promotions • Met with client regularly to best understand their goals while providing superior customer service • Marketed college students to their brand through the use of creative strategies that would benefit both the client and the employer • Worked in a team environment and came up with problem-solving solutions, brainstormed about attractive offers for all college students, and advertised the brand through different methods, online and in person. • Successfully attracted a new client base for the company of college students and aided in their marketing strategies in order to continue to grow client base

Education

• Florida International UniversityBachelor’s Degree, Business Administration and Management, General
• Florida International UniversityBachelor's Degree, International Business
• The Honors College at Florida International University (FIU)
• Ronald W. Reagan/Doral Senior High SchoolHigh School

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