Cricket Thomas

About

As a professional with over 20 years of experience in optimizing processes and driving initiatives, I am passionate about achieving excellence through continuous improvement and collaboration. Seasoned in planning & executing sales support & marketing projects paired with coordinating cross-functional collaboration, I strive to elevate outcomes while providing a supportive & growth minded environment.

Experience

• Sr. Sales & Marketing Specialist · Bekaert2017-03-01 –

  As the point person for all internal operation functions, it is my key responsibility to maintain a vast working knowledge of both functional processes and best in class ways of working. • Develop and execute project strategies aligned with desired outcomes and company objectives • Oversee the execution of campaigns across various channels, ensuring brand image consistency • Plan, allocate and manage budgets effectively to maximize the impact • Coordinate collaboration and communication across various functions including key stakeholders • Foster relationships by providing proactive solutions as well as promptly resolving issues • Spearhead process improvements and problem-solving initiatives • Lead and mentor team members to promote productivity, creativity and commitment to service

• Key Account Manager/Customer Service II · YKK (USA) Inc.2013-01-01 – 2017-02-01

  As the main point of contact for the top key accounts, my main objective was to monitor and compare customer needs & internal operations ensuring alignment. • Acted as the main internal point of contact for key accounts daily operations, monitoring stock levels and production plans both externally and internally ensuring uninterrupted operations. • Coordinated collaboration across various functions ensuring customer objectives were achieved • Solved any unforeseen issues with prompt, creative solutions ensuring customer retention • Supported team members to ensure accuracy and efficiency.

• Business Unit Manager · International Environmental Management2006-02-01 – 2012-06-01

  As the unit lead, I was the liaison between our boots on the ground staff and leadership. It was my responsibility to ensure that objectives and operations were continually aligned. • Supported unit team members, problem solving, and escalation as needed. • Engaged with sales, marketing, and management teams to develop solutions and accomplish shared objectives. • Maintained and managed a list of assets • Compiled and distributed data reports daily, weekly & monthly

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