Ee Von Tan

About

With a robust background in accounting and finance, I hold a Bachelor's degree from the University of Wollongong, complemented by a study abroad experience at the University of Exeter. My career began with an Advanced Diploma in Accounting from INTI. I have developed extensive expertise in account management, currently serving as a Senior Account Manager at ShopBack, where I manage key client relationships and drive strategic growth. Previously, I was an Account Manager at Hey You App, enhancing B2B experiences and implementing new product features. My experience includes roles at NBCUniversal Media, LLC, where I improved collection effectiveness and collaborated on new trade terms, and BIOTRONIK, where I managed overdue accounts and set up an expense system for employees. My career is marked by a commitment to enhancing customer experience and strategic growth through data-driven insights and collaboration.

Experience

• Senior Account Manager / Key Account Manager · ShopBack06-01-2023 – 08-01-2024

  As a Senior Account Manager and previously a Key Account Manager, responsible for managing key client relationships, driving strategic growth, and enhancing customer experience through data analysis and collaboration with senior management.

• Account Manager · Hey You App03-01-2020 – 06-01-2023

  Built relationships with key merchant partners to provide exceptional B2B experience. Identified strategic growth opportunities through data analysis and opportunities to improve customer experience. Collaborated with senior management and third-party integration partner to roll out new product features to existing merchants like dine-in, self-delivery, and POS integrations.

• Accounts Receivable · NBCUniversal Media, LLC04-01-2019 – 02-01-2020

  Hired by Universal Pictures to follow up on overdue invoices and provide management with a timely status of a respective customer account, improving the collection effectiveness index by 2%. Collaborated with the sales team to negotiate booking terms across different cinemas and was involved in a project to roll out new exhibition terms of trades. Assisted the financial controller in accounts reconciliation and journal preparation.

• Accounts Officer · BIOTRONIK09-01-2018 – 04-01-2019

  Ensured timely payment for products by managing over 200 overdue customer accounts in the ANZ region. Served as the main point of contact for all expense-related queries and worked closely with the Concur Expense team to set up the expense system for 150 employees in the APAC region, training and onboarding new employees.

Education

• University of WollongongBachelor's degree (Dean Scholar), Accounting and Finance
• University of ExeterBachelor's degree (study abroad), Accounting and Finance
• INTITAFE Advanced Diploma in Accounting, Accounting

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