Elyzza Joy Decena

About

With a robust background in customer service and delivery management, I have honed my skills across various roles in the industry. My journey began at IBM as a Delivery Specialist, where I oversaw the delivery of services and solutions, ensuring projects were completed efficiently. Transitioning to MicroPrecision LLC, I served as a Customer Service Representative, focusing on addressing customer inquiries and providing essential product information to enhance satisfaction. Most recently, I worked as a Customer Experience Associate at Conduent, where I managed customer interactions and resolved inquiries to improve overall customer satisfaction. My experience has equipped me with a strong foundation in customer relations and service delivery, making me adept at fostering positive client experiences and driving operational success.

Experience

• Customer Experience Associate · Conduent08-01-2024 – 02-01-2026

  As a Customer Experience Associate at Conduent, I am responsible for managing customer interactions, resolving inquiries, and enhancing customer satisfaction.

• Customer Service Representative · MicroPrecision LLC11-01-2021 – 05-01-2024

  As a Customer Service Representative at MicroPrecision LLC, I am responsible for addressing customer inquiries, providing product information, and ensuring customer satisfaction.

• Delivery Specialist · IBM05-01-2018 – 11-01-2021

  As a Delivery Specialist at IBM, I am responsible for overseeing the delivery of services and solutions to clients, ensuring timely and efficient project completion.

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