Gabrielle Longe
Customer Success, Project Management, & Account Management Expert | Building Strong Client Relationships, Driving Growth, and Delivering Impactful Solutions for Long-Term Success.
1 yrs experience · <10 hrs/week
About
With a strong foundation in business administration, I hold a Bachelor of Business Administration from Drake University and an Associate's degree from the University of Northern Colorado. My career is marked by progressive roles in customer management and business operations. Currently, I serve as a Customer Experience Manager at WorldWide Logistics, where I focus on enhancing customer satisfaction and service operations. Previously, I was a Customer Account Manager at Innovation Refunds, where I managed customer relationships and collaborated across departments to resolve issues. Additionally, I have experience as a General Manager at GNC, overseeing store operations and ensuring sales targets are met. My diverse experience in customer service and management equips me with the skills to drive business success and improve customer experiences across various industries.
Experience
- Customer Experience Manager · WorldWide Logistics09-01-2024
As a Customer Experience Manager, likely responsibilities include overseeing customer service operations, improving customer satisfaction, and implementing strategies to enhance customer experience.
- Customer Account Manager · Innovation Refunds07-01-2023 – 02-01-2024
Acted as a point of contact for customer inquiries, cultivated relationships with customers, processed payments and refunds, partnered with various departments to resolve issues, analyzed reports and dashboards, and completed special projects.
- General Manager · GNC12-01-2023
As a General Manager, likely responsibilities include overseeing store operations, managing staff, ensuring sales targets are met, and maintaining customer satisfaction.
Education
- Drake UniversityBachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services
- University of Northern ColoradoAssociate's degree, Business Administration and Management, General
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