Gunnar Morgan

About

I’m a UX/UI designer passionate about turning complex problems into intuitive, engaging experiences. With a background spanning cybersecurity, GRC, and sales engagement platforms, I’ve led end-to-end product design in highly technical spaces, building interfaces that not only function seamlessly but feel human. Problem-solving has always come naturally to me. I thrive in fast-paced environments where I can uncover user pain points, collaborate cross-functionally, and bring clarity through clean, thoughtful design. I believe great design tells a story, and that story should always center on the user. Whether I’m overhauling a design system, reimagining a product flow, or launching a new brand direction, I bring empathy, curiosity, and a strong sense of craft to everything I do.

Experience

• Senior Designer · TruOps Cyber Risk Management2023-05-01 –
• Head of Design · TruOps Cyber Risk Management2024-12-01 – 2025-06-01

  Led the end-to-end design and modernization of TruOps, an enterprise governance, risk, and compliance (GRC) platform. Spearheaded the product redesign to enhance usability, streamline complex user workflows, and improve platform engagement. Worked closely with cross-functional teams, including product, engineering, and client success, to deliver scalable, intuitive solutions rooted in user research and business needs. Reimagined the entire user interface and experience for the TruOps platform, resulting in improved task efficiency and user satisfaction. Implemented scalable design systems to ensure consistency across modules and reduce development time. Led A/B testing and UX audits to validate design decisions and drive product improvements. Partnered with stakeholders to translate complex compliance workflows into clean, actionable interfaces for enterprise users. Helped shape product strategy through user insights, wireframes, prototypes, and high-fidelity UI designs

• UX Lead · Fortress Information Security2021-11-01 – 2023-02-01

  As the Lead Designer at Fortress, my primary focus is on enhancing the digital products and services offered by our unique community. With approximately 50,000 suppliers and services collaborating with clients and potential customers, it's important to ensure that our products deliver an exceptional customer experience. I provided consultation on user experience and usability for all of Fortress's digital products, working closely with cross-functional teams, and other designers to maintain and develop the Fortress brand design language in line with our overall branding goals. In doing so, I led weekly standups regularly and maintain close communication with the business team and program management to ensure the product design is aligned with the company's objectives. As the lead designer, I take ownership of the product design, always keeping in mind our customer's and user's pain points. By doing so, I can effectively meet their needs and deliver solutions that are intuitive, user-friendly, and visually appealing. I am passionate about creating innovative and effective designs that improve the overall customer experience and help our community thrive.

• UX Designer · Groove2021-08-01 – 2021-11-01

  • Analyzed user research and A/B test results to provide valuable insights, leading to a 30% increase in user engagement and a 15% increase in conversion rates, seen through user feedback surveys. • Achieved visual design and user experience consistency across products and services, resulting in 25% fewer design errors and a remarkable 20% increase in brand recognition. As measured by user analytics. • Successfully led the end-to-end creation of a new mobile SaaS product utilized by Salesforce.

• UI Designer · Company-Cam2021-05-01 – 2021-08-01

  - Led the design effort for improving conversation efficiency and user engagement, utilizing design thinking methodologies to design, wireframe, and prototype a solution that accelerated users' ability to find and engage in conversations. - Effectively communicated design decisions and rationale to key stakeholders, resulting in consensus and buy-in for the design solution.

• UI Designer · American Estate & Trust2021-02-01 – 2021-05-01

  • Optimized users' homepages and dashboards, enabling users to quickly view individual account data as well as an overview of all accounts, resulting in a 35% increase in user engagement and a 15% reduction in customer support requests. • Effectively communicated design decisions and rationale to key stakeholders.

• User Experience Designer · Thinkful2020-08-01 – 2020-12-01

  ADVENTURE GUIDE An app designed for travelers with an active outdoor seeking lifestyle. www.gunnarmorgan.com/adventure-guide Performed market research to identify the direction of the application Developed sketches, wireframes, user flow, and hi-fi prototype Conducted interviews/user test to identify consumer needs FOOD FIGHT APP Sustainable food service app offering surplus food at a discount www.gunnarmorgan.com/FoodFightProject Led interaction and craft perspectives for team Created sketches, user flow, wireframes, and a lo-fi prototype Performed user research to develop user personas and stories Developed empathy map to identify user needs Consulted frequently with the client to develop branding and logo MIDWEST BUS APP Regional transit app featuring live bus tracking www.gunnarmorgan.com/MidwestBusProject Conducted user surveys and interviews to identify user pain points Performed market research to identify the target user Developed sketches, wireframes, user flow, and lo-fi prototype

• Founder · GRM Concepts LLC2019-05-01 – 2019-12-01

  • Managed company marketing and developed promotional materials for potential clients • Designed and executed customer “visions” involving carpentry, construction, remodeling, custom cabinetry, decks, flooring, studios, and more • Managed crew of up to three employees to maximize productivity and ensure project accuracy • Responsible for office administration, payroll, onboarding, customer and employee inquiries, and daily office operations

• Remodeling Consultant · Bath Fitter2019-01-01 – 2019-05-01

  • Execute accurate and professional installation of all company products at job site to ensure customer’s satisfaction • Managed on-site installation, troubleshooting, and maintenance while providing excellent customer care

• Salesman · Verizon Wireless2018-08-01 – 2018-12-01

  • Performed administrative tasks while assisting customers and meeting weekly sales goals • Implemented new process to facilitate and improve client experience when switching mobile operating systems • Managed client accounts and responded to troubleshooting inquiries

• Senior Product Designer · SDG - TruOps llc05-01-2023 – 06-01-2025

  Rebuilt the TruOps SaaS platform using a user-centered approach, consolidating complex workflows into a unified interface. Created a scalable Figma design system for web and mobile, reducing design-to-development time by 30%. Ran usability tests and stakeholder reviews; resulting changes improved task completion rates by 20%. Worked closely with the VP and CEO to align product design with company goals, contributing to a 10% increase in retention

• Lead UX/UI Designer · Fortress Information Security11-01-2021 – 02-01-2023

  Directed a team of 6 in designing enterprise tools, simplifying technical requirements into an accessible UI. Built a company-wide Figma design system, reducing UI inconsistencies and cutting rework by 35%. Conducted usability testing and iterated designs in agile sprints, reducing user errors by 20%. Collaborated with product and engineering teams to clarify design intent and speed up development.

• UX/UI Designer · Groove.Co08-01-2021 – 11-01-2021

  Designed and launched a mobile SaaS platform, focusing on responsive layouts and ease of navigation. Used Figma to deliver wireframes, prototypes, and production assets aligned with brand and functionality. Partnered with developers and product managers to resolve implementation details and reduce revisions. Reviewed and updated existing workflows to minimize user friction and enable faster task completion.

• UI Designer · CompanyCam05-01-2021 – 08-01-2021

  Improved user efficiency by 30% by simplifying task flows in interface designs for web-based tools. Improved brand consistency by 20% by producing mockups and reusable UI components. Collaborated with product managers and front-end developers to clarify design intent and streamline implementation. Reviewed existing user flows and proposed UI updates that reduced interaction friction and supported faster task completion.

• UI Designer · American Estate & Trust02-01-2021 – 05-01-2021

  Designed interfaces for internal financial tools and customer-facing dashboards, focusing on clarity, accessibility, and regulatory compliance. Developed wireframes and interactive prototypes to illustrate workflows and gather stakeholder feedback prior to development. Revised legacy UI components to align with modern usability standards, improving readability and reducing cognitive load for users.

Education

• ThinkfulCertificate, UX/Ui design
• Waukesha County Technical CollegeAssociate's degree, Business Management, General
• Arrowhead High SchoolHigh School Diploma

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