Irvin Hsu

About

With a Bachelor's degree in Economics from National Taipei University, I have developed a robust career in sales and market research. At Slack, I excelled as an Account Executive, both in the SMB and Mid-Market segments, achieving 142% of my FY22 quota by leading comprehensive sales initiatives and managing client relationships. Prior to Slack, I was an Account Executive at Zendesk, where I led the full sales cycle and achieved a 140% quota attainment, earning a spot in the President's Club. My career began at Nielsen as a Market Research Analyst, where I managed the research lifecycle for Meta's Ad analytics solution across multiple regions. My experience is marked by a consistent track record of exceeding sales targets and driving business growth.

Experience

• Account Executive, Mid-Market · Slack01-01-2022 – 09-01-2023

  As a Mid Market AE, I led comprehensive sales initiatives targeting executive personas, resulting in the closure of new business, upselling, and renewals within large strategic accounts. FY22- 142%

• Account Executive, SMB · Slack08-01-2021 – 01-01-2022

  As an Account Executive for SMB, I was responsible for driving sales and managing client relationships within the small to medium-sized business segment.

• Account Executive · Zendesk04-01-2020 – 07-01-2021

  As an AE, I led the full sales cycle by consulting with CX leaders, conducting help desk evaluations, and delivering a seamless buying experience. Resulting in the highest number of new business logos converted in SMB: 155/year. Quota Attainment: FY 2020 (President's Club Winner) - 140%

• Sales Development Representative · Zendesk01-01-2019 – 04-01-2020

  As an SDR, I curated lead qualification efforts by crafting and A/B testing outbound email cadences, increasing lead conversion by 23% for AEs across SMB, MM, and Strategic Enterprise segments. Quota attainment: 2019 - 151%

• Market Research Analyst | Facebook Ads · Nielsen09-01-2017 – 08-01-2018

  As a Market Research Analyst, I oversaw the research lifecycle for Meta's Ad analytics solution measuring advertisement effectiveness for brands across AMER, LATAM, and EMEA.

Education

• National Taipei UniversityBachelor's degree, Economics

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