Iwona Selonke

About

With a robust academic background and diverse professional experience, I hold a Bachelor's degree in International Business Management and a Master's degree in Marketing and Logistics from Jagiellonian University. My career began at Aon, where I advanced from Client Service Coordinator to Senior Client Service Coordinator, honing my skills in client relationship management, compliance, and strategic planning. I then transitioned to SPRING Production as a Project Coordinator, where I developed and implemented marketing strategies, managed budgets, and coordinated with international teams. Additionally, I served as a Board Member Treasurer for the Erasmus Student Network, contributing to financial oversight and strategic planning. My expertise lies in building strong stakeholder relationships, ensuring compliance, and driving project success across global markets.

Experience

• Project Coordinator · SPRING Production12-01-2023 – 03-01-2024

  SPRING Production is a global marketing implementation agency that transforms creative concepts into high-quality, multi-channel campaigns, ensuring seamless execution across all media platforms. The Role: Led the end-to-end execution of marketing campaigns for 2 international clients, coordinating the rollout across 20+ countries in multiple languages. Developed and maintained project schedules and budgets, ensuring the timely and cost-effective delivery of 200+ creative assets. Served as the primary liaison between clients and internal teams, ensuring seamless communication, expectation management, and successful project execution. Developed and maintained project schedules and budgets, ensuring the timely and cost-effective delivery of 200+ creative assets. Led cross-functional teams of graphic designers and motion designers, ensuring seamless collaboration and adherence to brand standards. Ensured all creative assets met brand guidelines and regulatory standards, achieving a 100% approval rate in local markets.

• Senior Client Service Coordinator · Aon04-01-2023 – 10-01-2023

  Aon is a global professional services firm providing risk management, reinsurance, retirement, and health solutions. With over 50,000 employees across 120 countries, the company leverages proprietary data and analytics to enhance client performance. The Role: Managed relationships with 6+ key global clients, ensuring seamless service delivery and maintaining a 98% client satisfaction rate. Took over one of the most challenging accounts, implementing structured monthly meetings with their Global Head of Benefits to review the status of each country, which improved transparency and issue resolution efficiency. Identified growth opportunities within client portfolios, successfully upselling additional services that increased monthly revenue by $5,000+ while strengthening long-term partnerships. Led strategic projects spanning three time zones (APAC, LATAM, EMEA), streamlining coordination between cross-functional teams and reducing service response times by 30%. Applied Six Sigma methodologies to enhance operational efficiency, eliminating process bottlenecks and improving team performance by 25%. Acted as the main escalation point for high-priority issues, implementing resolution strategies that reduced critical incident impact by 40%.

• Client Service Coordinator · Aon09-01-2021 – 04-01-2023

  Aon is a global professional services firm providing risk management, reinsurance, retirement, and health solutions. With over 50,000 employees across 120 countries, the company leverages proprietary data and analytics to enhance client performance. The Role: Managed relationships with 5+ international clients across the EMEA region, ensuring seamless service delivery, issue resolution, and ongoing client satisfaction. Stepped into the Project Manager role on short notice, successfully leading the implementation of a new client project across 3+ countries, ensuring 100% on-time delivery despite unforeseen challenges. Coordinated cross-functional teams from 4 key departments (System Delivery, Service Delivery, Project Management, Client Management) to maintain alignment, meet deadlines, and adhere to service-level agreements, reducing project turnaround time by 20%. Developed and optimized workflows to improve efficiency in project execution, proactively identifying risks and implementing mitigation strategies, leading to a 30% reduction in process bottlenecks. Acted as the primary point of contact for client escalations, achieving a 98% issue resolution rate within SLA, significantly enhancing client satisfaction and retention.

• Audit Committee, Board Member Treasurer · Erasmus Student Network07-01-2021 – 07-01-2023

  ESN UJ is a student-led organization supporting international exchange programs through events, mentoring, and financial management. The Role: Ensured financial transparency and compliance through audit oversight. Managed budgeting and forecasting, aligning resources with strategic goals. Reviewed financial statements to identify risks and improvement areas. Secured financial grants and sponsorships, expanding funding for key events.

• Junior Procurement Specialist With German · ABB11-01-2019 – 01-01-2021

  ABB is a global technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. The Role: Managed and confirmed 100+ purchase orders weekly, ensuring accuracy and on-time processing. Resolved 95% of delivery discrepancies within SLA, improving supplier performance and reducing delays. Optimized invoice flow, cutting processing time by 30% through cross-team collaboration. Handled high-priority delivery issues in the RHENUS system, ensuring smooth logistics operations.

• Customer Service Specialist and Sales Assistant · Contact Sales11-01-2018 – 01-01-2020

  Contact Sales is a retail and customer service provider focused on delivering exceptional client experiences and sales performance. The Role: Exceeded sales targets by delivering tailored solutions to key clients. Led marketing campaigns and promotions, driving customer engagement. Provided expert product guidance, ensuring a seamless client experience. Maintained high service standards, strengthening long-term client relationships.

• Event Coordinator · Erasmus Student Network08-01-2019 – 06-01-2021

  ESN UJ is a student-led organization supporting international exchange programs through events, mentoring, and financial management. The Role: Planned and executed events, managing logistics, budgets, and scheduling. Developed marketing strategies, increasing event reach and engagement. Created and distributed promotional content across multiple channels. Secured partnerships with vendors and sponsors to enhance event success.

Education

• Jagiellonian UniversityBachelor's degree, International Business Management
• HanzeExchange, International Facility Management: Purchase and Supply Management
• Jagiellonian UniversityMaster's degree, Marketing and Logistics

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