Jaquawna Ladson

About

Operations and administrative professional with 10+ years of experience supporting executives and improving workflows across corporate and small business environments. Known for bringing structure to fast-moving teams, managing competing priorities, and ensuring follow-through on critical tasks. Experienced in calendar and inbox management, client onboarding, process improvement, and cross-functional coordination. Strong ability to step into new environments, identify gaps, and implement systems that improve efficiency and clarity. CAPM-certified with a proven track record of supporting leadership and keeping operations running smoothly in dynamic, client-facing environments.

Experience

• Executive Assistant to the Chief Operating Officer · Charleston Water System2025

  ● Manage executive calendar, inbox coordination, and daily priorities to support operational efficiency ● Track action items, deadlines, and deliverables across departments to ensure timely follow-through ● Coordinate meetings, prepare materials, and support communication across internal and external stakeholders ● Maintain organized documentation systems and support compliance tracking and reporting ● Assist with budget tracking, invoices, and financial documentation

• Project & Operations Support (Independent | Contract) · Self-Employed/Freelancer2025

  ● Manage executive calendar, inbox coordination, and daily priorities to support operational efficiency ● Track action items, deadlines, and deliverables across departments to ensure timely follow-through ● Coordinate meetings, prepare materials, and support communication across internal and external stakeholders ● Maintain organized documentation systems and support compliance tracking and reporting ● Assist with budget tracking, invoices, and financial documentation

• Assistant to the Director/Task Manager · Your Time Assistants, LLC2023 – 2025

  ● Served as right-hand support to leadership, managing calendars, inboxes, communications, and daily operational priorities ● Coordinated client onboarding processes, including intake, documentation, and task tracking ● Managed incoming requests across multiple channels, prioritizing and responding to time-sensitive needs ● Delegated, tracked, and followed up on tasks assigned to assistants and contractors ● Served as liaison between leadership, clients, vendors, and internal team members ● Supported hiring and onboarding processes, including interviews and training coordination ● Conducted research and compiled findings to support business operations and decision-making ● Identified inefficiencies and implemented process improvements across workflows and operations

• GIS Operator – Wastewater Collection · Charleston Water System2021 – 2023

  ● Investigates and conducts research for technical projects. ● Creates and manages technical drawings, field drawings, and grid maps for the collection system. ● Maintains computer-based and hard copy maps and databases to track system appurtenances. ● Updates GIS mapping systems using ArcEditor Software. ● Analyzes and integrates data from inspection reports and field drawings to update GIS maps and databases. ● Prepares status reports on progress, deficiency corrections, and special projects. ● Utilizes ArcEditor GIS applications, including CityWorks, for accurate feature placement. ● Provides training on CityWorks/ArcEditor GIS for new and current staff. ● Generates precise hard copy maps for field and presentation purposes. ● Supports development, modification, and implementation of specialized departmental programs. ● Populates information in the Computerized Maintenance Management System (CMMS) databases. ● Developed customized Microsoft Power BI dashboards and visualizations for insightful insights.

• Administrative & Operations Support · Charleston Water System2015 – 2021

  ● Supported budgeting, reporting, customer service, and administrative operations

Education

• Trident Technical CollegeAssociate of Arts, Administrative Office Technology
• Project Management InstituteCertified Associate in Project Management (CAPM), Project Management
• International Association of Administrative ProfessionalsCertified Administrative Professional (CAP), Administrative Professional

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